Card Services Assistant

The Chronicle Of Higher Education, Inc.; Firestone Park (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Occidental College is seeking a Card Services Assistant in the Information Technology Services department for a 2-month term. You will support daily ID card operations, assist students, faculty, staff and visitors with card services and account transactions, and help maintain records and office functions.

You will learn card office systems, participate in semester activities, and collaborate with campus partners to ensure efficient and courteous service.

Qualifications

• High School Diploma and at least one year of admin or customer service experience.
• Proficiency with Microsoft Office, Google Drive/Forms, and Adobe Acrobat.
• Strong attention to detail and ability to manage multiple tasks.
• Effective verbal, written, and electronic communication; collaborative.
• Commitment to justice, equity, inclusion and diversity.
• Ability to work independently in a high-volume environment.
• Capacity to train others and work across functions.

Responsibilities

• Assist students, faculty, staff, and visitors with ID cards, deposits, meal plan transactions, and card access requests.
• Support semester card office operations, including ID card production and access encoding; maintain records.
• Troubleshoot ID card production equipment and card office software; document issues.
• Provide administrative assistance for special projects and other duties to support Card Services.

Skills

Microsoft Office

Google Drive

Adobe Acrobat

Web Editing

Communication skills

Education

High School Diploma

Associate degree

Tools

ID card systems

Access control systems

Database applications

Job description

About Occidental College

Founded in 1887, Occidental is a nationally recognized, privatecollege of the liberal arts and sciences, dedicated to providing agifted and diverse group of students with a total educationalexperience of the highest quality -- one that prepares them forleadership in an increasingly complex, interdependent andpluralistic world.

What makes Occidental special? An intellectually rigorous academicenvironment. Small classroom settings where students collaboratewith professors and their peers while pursuing or discovering theirpassion. A beautiful residential campus that offers studentshands-on engagement with the cultural and intellectual resources ofLos Angeles. A community open to stimulating conversation anddivergent points of view. Some 2,100 students from 46 states and 28countries choose from 41 majors and minors and participate in onethe country’s top undergraduate research programs. Oxy studentsroutinely win top awards and fellowships; its first Rhodes Scholarwas named in 1907. Dedicated to excellence and equity, Occidentalalso is one of the country’s most economically diverse campuses,according to the New York Times. Some 71 percent of Oxy studentsreceive some form of financial aid; 20 percent are Pell Grantrecipients; and 19 percent are the first in their family to attendcollege

Title:

Card Services Assistant

Department:

Information Technology Services

Duration:

2 months - End Date: October 16, 2026 (PossibleExtension)

Employment Status:

Non-Exempt, Full-Time, 40 hours perweek

Job Summary

Under the direction of the Assistant Director, Campus CardServices, the Card Services Assistant will provide administrativeand customer services support for the daily operations of theCollege’s Card Services. The Assistant will assist students,faculty, staff and campus visitors with ID card services, accounttransactions, and access related requests while maintainingaccurate records and supporting office operations. The Assistantwill learn and utilize specialized card office systems to produceID cards and process requests. The Assistant supports semesterbased operational activities, collaborates with campus partners, asneeded and contributes to efficient, responsive, and serviceoriented office operations.

Job Duties

• 60% - Assist students, faculty, staff, and campus visitors withroutine College Card Services requests. Process new and replacementID cards, debit account deposits, meal plan transactions, and cardaccess requests. Deliver timely customer service and elevatecomplex issues to the Assistant Director when appropriate. -(Essential)
• 20% - Support semester card office operations, including IDcard production, meal plan assignments, and access encoding.Process routine transactions in card office systems, maintainaccurate records, assist with meal plan reconciliations, andcomplete other assigned operational tasks. - (Essential)
• 10% - Perform basic troubleshooting of ID card productionequipment and card office software. Conduct routine equipmenttesting and maintenance, document service issues, and refer complextechnical problems to the Assistant Director for resolution. -(Essential)
• 10% - Provide administrative assistance for special projectsand departmental initiatives. Perform other assigned duties thatsupport the efficient operation of College Card Services. -(Essential)

Minimum Qualifications

• High School Diploma.
• One year of administrative support, office, customer service,or related experience.
• Proficiency in Microsoft Office applications (Word, Excel,PowerPoint), Google drives/folders/forms, Adobe Acrobat, WebEditing, and social media applications or any combination ofproductivity programs applicable to position responsibilities.
• Demonstrated ability to be detail-oriented and thorough;skilled at anticipating and preventing
  potential problems and handling a wide variety of tasks withefficiency and accuracy. Strong
  commitment to a quality work product.
• Demonstrated ability to effectively communicate verbally, inwriting and electronically. Effective interpersonal skills asevidenced in the ability to collaborate with a variety ofconstituencies.
• Demonstrated commitment to justice, equity, inclusion &diversity.
• Demonstrated skill in adapting to and performing workeffectively in high-volume, high
  accountability, confidential environment with multiple and changingpriorities. Effective
  organizational, logistical, time management and planning skillswith the ability to manage and
  prioritize multiple tasks/projects simultaneously, prioritize andfulfill the functions of an office in a timely manner.
• Ability to self-motivate and work independently.
• Ability to provide effective leadership and training, and towork effectively and professionally
  across functions, disciplines, levels, and with diversegroups.

Preferred Qualifications

• Associate degree.
• Experience in a higher education environment. Experience withID card systems, access control systems, or other databaseapplications.

EXPECTED HIRING RANGE: $20.00/hr-$23.00/hr