Card Services Analyst

Capitol Federal Savings Bank; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Parental Leave

Professional development opportunities

Career Advancement Pathways

Job summary

Capitol Federal Savings Bank is seeking a Card Services Analyst to provide analytical, technical, and reporting support for our card programs including debit, credit, and gift cards. The role emphasizes data accuracy, testing, and issue resolution across core, card and digital systems.

Responsibilities include creating recurring reports, performing root-cause analysis, and presenting findings to management. A high school diploma is required with at least 1 year of related experience preferred.

Qualifications

• High school diploma or equivalent required.
• 1 year of relevant experience preferred or internships/academic projects accepted.
• Ability to analyze technical issues and provide solutions.

Responsibilities

• Develop and maintain recurring reports and dashboards for card program performance.
• Conduct data analysis and root-cause analysis for improvements and system updates.
• Document test scenarios and scripts; schedule testing for system enhancements.
• Ensure accuracy and consistency of customer and cardholder data across systems.
• Monitor and reconcile data feeds from processors, networks, and internal systems.
• Prepare summaries and recommendations for management based on analysis.
• Support audit readiness and compliance through testing and documentation.
• Identify business challenges and recommend data-driven improvements.
• Assist with vendor and card network reporting requirements.
• Research transactional anomalies and resolve discrepancies.

Skills

Database usage

Spreadsheet skills

Word processing

Attention to detail

Analytical thinking

Data reconciliation

Customer service

Communication skills

Problem solving

Team collaboration

Ethics

Multi-tasking

Confidentiality

Education

High school diploma or equivalent

Tools

Database software

Spreadsheet software

Word processing software

Job description

About Capitol Federal

At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary

The Card Services Analyst provides analytical, technical, and reporting support for the organization’s card programs, including debit, credit, and gift card portfolios. This role analyzes portfolio data and supports complex technical analysis and testing to ensure customer and cardholder records are accurate and reliable. The role supports ongoing certification testing for core, card and digital system updates to include test planning, issue research, root cause analysis and resolution. The Card Services Analyst must be able to support complex process analysis and quickly identify solutions or mitigations while also applying critical thinking and risk-based analysis skills.

Key Responsibilities

• Develop and maintain recurring reports and dashboards to track card program performance (spend, activation, interchange income, portfolio usage, and account trends).
• Conduct technical research, data analysis and root cause analysis for product enhancements, operational improvements, and system updates.
• Document test scenarios, test scripts and schedule testing for system enhancements and releases.
• And formulate and present results and a concise and organized manner.
• Ensure accuracy and consistency of customer and cardholder data across all systems of record; work with IT and vendors to correct discrepancies.
• Monitor and reconcile data feeds from processors, networks, and internal systems to ensure alignment and data integrity.
• Maintain and document testing and reporting processes to support consistency, audit readiness, and compliance.
• Benchmark portfolio performance against industry peers and offer meaningful insights.
• Prepare presentations, summaries, and recommendations for management based on analysis and research findings.
• Support data collection, testing and presentation of findings in support of quality and performance for all card systems.
• Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations.
• Support vendor and card network reporting requirements.
• Research and resolve transactional anomalies; understand transaction processing workflow.
• Process ATM and check adjustments and associated transactions.

Experience

A high school degree or equivalent.

A minimum of one year of relevant experience is preferred, which may include internships, academic projects, or other preparatory experiences.

Skills

Ability to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via verbal and written correspondence. Attention to detail and the ability to analyze technical issues, answer questions, suggest solutions, and provide counsel. Ability to conduct reconciliation of general ledger accounts to include research and resolving discrepancies, review for accuracy, ensure deadlines are met and prepare entries to settle accounts. A significant level of credibility, trust and diplomacy is required to be an effective subject matter expert in this position. Work regularly involves personal contact with customers, employees, outside vendors and is frequently of a personal, sensitive and/or highly confidential nature. Clear and concise written and verbal communication skills are imperative to success in this role. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities.

Core Competencies

• Customer Focus
• Communication Skills
• Integrity and Professionalism
• Problem Solving
• Attention to Detail
• Team Collaboration
• Unconditional Ethics

Why Join Capitol Federal?

Benefits may include:

• Competitive compensation
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Employee Assistance Program
• Health, Dental, Life and Disability coverage
• Parental Leave
• Professional development opportunities
• Career Advancement Pathways

CapFed is an equal opportunity employer.

About Us

At Capitol Federal we know a great company starts with great people. Together, we can shape the future of banking in the Midwest. Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.