Card Programs Data & Insights Analyst

Capitol Federal Savings Bank; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Parental Leave

Professional development opportunities

Career Advancement Pathways

Job summary

Capitol Federal Savings Bank is seeking a Card Services Analyst to provide analytical, technical, and reporting support for our card programs including debit, credit, and gift cards. The role emphasizes data accuracy, testing, and issue resolution across core, card and digital systems.

Responsibilities include creating recurring reports, performing root-cause analysis, and presenting findings to management. A high school diploma is required with at least 1 year of related experience preferred.

Qualifications

• High school diploma or equivalent required.
• 1 year of relevant experience preferred or internships/academic projects accepted.
• Ability to analyze technical issues and provide solutions.

Responsibilities

• Develop and maintain recurring reports and dashboards for card program performance.
• Conduct data analysis and root-cause analysis for improvements and system updates.
• Document test scenarios and scripts; schedule testing for system enhancements.
• Ensure accuracy and consistency of customer and cardholder data across systems.
• Monitor and reconcile data feeds from processors, networks, and internal systems.
• Prepare summaries and recommendations for management based on analysis.
• Support audit readiness and compliance through testing and documentation.
• Identify business challenges and recommend data-driven improvements.
• Assist with vendor and card network reporting requirements.
• Research transactional anomalies and resolve discrepancies.

Skills

Database usage

Spreadsheet skills

Word processing

Attention to detail

Analytical thinking

Data reconciliation

Customer service

Communication skills

Problem solving

Team collaboration

Ethics

Multi-tasking

Confidentiality

Education

High school diploma or equivalent

Tools

Database software

Spreadsheet software

Word processing software

Job description

Capitol Federal Savings Bank is seeking a Card Services Analyst to provide analytical, technical, and reporting support for our card programs including debit, credit, and gift cards. The role emphasizes data accuracy, testing, and issue resolution across core, card and digital systems.

Responsibilities include creating recurring reports, performing root-cause analysis, and presenting findings to management. A high school diploma is required with at least 1 year of related experience preferred.