Card Services Analyst

Capitol Federal® Savings Bank

Topeka (KS)

On-site

USD 52,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Parental Leave

Professional development opportunities

Career Advancement Pathways

Job summary

Capitol Federal Savings Bank is seeking a Card Services Analyst in Topeka, KS with responsibilities spanning analytics, testing, and reporting for debit, credit, and gift card portfolios. You will analyze portfolio data, support testing, and ensure data accuracy across core systems.

The role requires strong Excel skills, data analysis ability, and attention to detail, with opportunities to contribute to process improvements and reporting reliability.

Qualifications

High school diploma or equivalent required.
Minimum of one year of relevant experience preferred.

Responsibilities

Develop and maintain recurring reports and dashboards for card program performance.
Conduct data analysis and root-cause analysis for product and system updates.
Document test scenarios and scripts; schedule testing for system enhancements and releases.
Ensure data accuracy across systems and coordinate with IT/vendors to fix discrepancies.
Monitor data feeds from processors, networks, and internal systems for integrity.
Prepare management presentations and summaries based on analyses.

Skills

Advanced Excel

Data analysis

Database usage

Attention to detail

Verbal and written communication

Education

High school diploma or equivalent

Tools

Databases

Spreadsheet software (Excel)

Job description

Job Description:

Job Title: Card Service Analyst

Location: Topeka, KS/Lawrence, KS/Kansas City, KS

Employment Type: Full-Time

About Capitol Federal

At Capitol Federal Savings Bank , we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.

Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary

The Card Services Analyst provides analytical, technical, and reporting support for the organization’s card programs, including debit, credit, and gift card portfolios. This role analyzes portfolio data and supports complex technical analysis and testing to ensure customer and cardholder records are accurate and reliable.

The role supports ongoing certification testing for core, card and digital system updates to include test planning, issue research, root cause analysis and resolution. The Card Services Analyst must be able to support complex process analysis and quickly identify solutions or mitigations while also applying critical thinking and risk-based analysis skills.

Key Responsibilities

The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.

Develop and maintain recurring reports and dashboards to track card program performance (spend, activation, interchange income, portfolio usage, and account trends).
Conduct technical research, data analysis and root cause analysis for product enhancements, operational improvements, and system updates.
Document test scenarios, test scripts and schedule testing for system enhancements and releases. And formulate and present results and a concise and organized manner.
Ensure accuracy and consistency of customer and cardholder data across all systems of record; work with IT and vendors to correct discrepancies.
Monitor and reconcile data feeds from processors, networks, and internal systems to ensure alignment and data integrity.
Maintain and document testing and reporting processes to support consistency, audit readiness, and compliance.
Benchmark portfolio performance against industry peers and offer meaningful insights.
Prepare presentations, summaries, and recommendations for management based on analysis and research findings.
Support data collection, testing and presentation of findings in support of quality and performance for all card systems.
Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations
Support vendor and card network reporting requirements.
Research and resolve transactional anomalies; understand transaction processing workflow.
Process ATM and check adjustments and associated transactions.
Ability to use databases, spreadsheet and word processing software to summarize data and maintain records with accuracy.
Advanced Excel familiarity. Strong mathematical, technical and analytical skills with keen attention to detail.
Effectively communicate with internal and external customers via verbal and written correspondence. Attention to detail and the ability to analyze customer issues, answer questions, suggest solutions, and provide counsel.

Experience

A high school degree or equivalent.
A minimum of one year of relevant experience is preferred, which may include internships, academic projects, or other preparatory experiences.

Skills

Ability to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via verbal and written correspondence.
Attention to detail and the ability to analyze technical issues, answer questions, suggest solutions, and provide counsel.
Ability to conduct reconciliation of general ledger accounts to include research and resolving discrepancies, review for accuracy, ensure deadlines are met and prepare entries to settle accounts.
A significant level of credibility, trust and diplomacy is required to be an effective subject matter expert in this position. Work regularly involves personal contact with customers, employees, outside vendors and is frequently of a personal, sensitive and/or highly confidential nature.
Clear and concise written and verbal communication skills are imperative to success in this role.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.

Core Competencies

Successful candidates typically demonstrate the following competencies: