Card & Payment Solutions Specialist

Star One Credit Union; Sunnyvale (CA); Hybrid; USD 64,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan

Education Assistance

Employee Loan Discounts

Medical, Dental, and Vision

Paid Holidays

Paid Time Off

Staff Incentive Variable Pay (Bonus)

Job summary

Star One Credit Union is seeking a Payment Services Specialist in Sunnyvale, CA to support card and payment services including debit/credit card maintenance, ACH, wires, disputes, and fraud support. This role requires strong attention to detail, excellent service skills, and the ability to work with internal teams in a fast-paced environment.

Ideal candidates have 2–4 years in financial services, a bachelor’s degree preferred in Business, Accounting, Finance, and proficiency with Microsoft

Qualifications

• Knowledge of debit and credit card services, ACH, wires, electronic payments, applicable regulations and financial institution practices.
• Strong research, analytical, communication, and member service skills, with the ability to resolve transaction issues, follow detailed procedures, manage competing priorities, and complete work accurately and timely in a fast-paced environment.
• Proficiency with Microsoft Office and payment processing systems is preferred.

Responsibilities

• The Payment Services Specialist supports the accurate, secure, and timely delivery of card and payment services, including debit and credit card maintenance, disputes, fraud support, wire transfers, ACH, electronic payments, transaction research, reconciliations, and exception resolution.
• This role assists members and employees, works with internal departments and service providers, follows regulatory and operational controls, maintains accurate records, and contributes to process improvements while delivering professional, responsive service in a fast-paced environment.

Skills

Debit and credit card services

ACH and electronic payments

Research and analytical skills

Member/customer service

Microsoft Office

Education

Bachelor's degree in Business, Accounting, Finance or equivalent

Tools

Payment processing systems

Job description

Star One Credit Union is seeking a Payment Services Specialist in Sunnyvale, CA to support card and payment services including debit/credit card maintenance, ACH, wires, disputes, and fraud support. This role requires strong attention to detail, excellent service skills, and the ability to work with internal teams in a fast-paced environment.

Ideal candidates have 2–4 years in financial services, a bachelor’s degree preferred in Business, Accounting, Finance, and proficiency with Microsoft