Payment Services Specialist

Star One Credit Union; Sunnyvale (CA); Hybrid; USD 64,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan

Education Assistance

Employee Loan Discounts

Medical, Dental, and Vision

Paid Holidays

Paid Time Off

Staff Incentive Variable Pay (Bonus)

Job summary

Star One Credit Union is seeking a Payment Services Specialist in Sunnyvale, CA to support card and payment services including debit/credit card maintenance, ACH, wires, disputes, and fraud support. This role requires strong attention to detail, excellent service skills, and the ability to work with internal teams in a fast-paced environment.

Ideal candidates have 2–4 years in financial services, a bachelor’s degree preferred in Business, Accounting, Finance, and proficiency with Microsoft

Qualifications

• Knowledge of debit and credit card services, ACH, wires, electronic payments, applicable regulations and financial institution practices.
• Strong research, analytical, communication, and member service skills, with the ability to resolve transaction issues, follow detailed procedures, manage competing priorities, and complete work accurately and timely in a fast-paced environment.
• Proficiency with Microsoft Office and payment processing systems is preferred.

Responsibilities

• The Payment Services Specialist supports the accurate, secure, and timely delivery of card and payment services, including debit and credit card maintenance, disputes, fraud support, wire transfers, ACH, electronic payments, transaction research, reconciliations, and exception resolution.
• This role assists members and employees, works with internal departments and service providers, follows regulatory and operational controls, maintains accurate records, and contributes to process improvements while delivering professional, responsive service in a fast-paced environment.

Skills

Debit and credit card services

ACH and electronic payments

Research and analytical skills

Member/customer service

Microsoft Office

Education

Bachelor's degree in Business, Accounting, Finance or equivalent

Tools

Payment processing systems

Job description

Be a part of one of the most successful financial institutions in the country!!

Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by America's Credit Unions for providing the highest direct financial benefit to the members we serve.

AMAZING BENEFITS

We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!!

• 401(k) Plan, Match, and Profit Sharing
• Education Assistance
• Employee Loan Discounts
• Medical, Dental, and Vision (Effective date of hire)
• Paid Holidays
• Paid Time Off Program
• Staff Incentive Variable Pay (Bonus)

Job Title: Payment Services Specialist

Hours: Monday- Friday 8:30 a.m. – 5:30 p.m., with alternating Saturdays and Late Shift Fridays 9:30am to 6:00pm.

Salary Range: $64,400 - $90,100 per year, which is base pay.

Compensation will be based on candidate qualifications.

Job Scope/Duties

• The Payment Services Specialist supports the accurate, secure, and timely delivery of card and payment services, including debit and credit card maintenance, disputes, fraud support, wire transfers, ACH, electronic payments, transaction research, reconciliations, and exception resolution.
• This role assists members and employees, works with internal departments and service providers, follows regulatory and operational controls, maintains accurate records, and contributes to process improvements while delivering professional, responsive service in a fast-paced environment.
• 2- 4 years of related experience in a financial institution
• Bachelor’s degree preferred in Business, Accounting, Finance or equivalent level of education and experience.

Knowledge/Skills/Abilities

• Knowledge of debit and credit card services, ACH, wires, electronic payments, applicable regulations, and financial institution practices.
• Strong research, analytical, communication, and member service skills, with the ability to resolve transaction issues, follow detailed procedures, manage competing priorities, and complete work accurately and timely in a fast-paced environment.
• Proficiency with Microsoft Office and payment processing systems is preferred.

MUST HAVE GOOD CREDIT.

We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled