Card Operations & Settlements Specialist

Marshall Community Credit Union; Marshall (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Marshall Community Credit Union (MCCU) is seeking a Card Operations Specialist to join our cooperative team. You'll oversee settlements, reconciliations, chargebacks, fraud tracking, ATM operations, and card inventory, ensuring accurate processing for members and staff.

You’ll contribute to system testing, implementations, and process improvements, while maintaining documentation and training materials. The ideal candidate brings analytical skills, independent work habits, and strong

Qualifications

• Three years of financial institution experience in card services preferred.
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Responsibilities

• Serve as SME on settlement processing, reconciliations, adjustments, chargebacks, and fraud tracking.
• Process merchant and fraud chargebacks, disputes, provisional credits, and representments per card network rules.
• Handle daily and monthly settlement, balancing, and reconciliation activities; resolve discrepancies.
• Monitor Visa CAMS alerts and fraud tracking; follow up with members as needed.
• Research and resolve card-related issues for cardholders, staff, processors, and vendors.
• Process card requests and maintenance: new/replacement cards, limit increases, rate adjustments, balance transfers, updates.
• Manage card inventory: ordering, tracking, audits, and secure disposal.
• Maintain communication with processors, networks, vendors, and internal teams.
• Participate in system testing, upgrades, and conversions related to card services.
• Develop and maintain procedures, training materials, and operational documentation.
• Generate operational reports and provide backup support across Card Services.

Skills

Analytical

Problem-solving

Communication skills

Independent work

Team collaboration

Microsoft Office

Card processing systems

Education

High school diploma

College degree preferred

Tools

PSCU/Velera

NE Debit

Optis

Visa Dispute Resolution

Job description

Marshall Community Credit Union (MCCU) is seeking a Card Operations Specialist to join our cooperative team. You'll oversee settlements, reconciliations, chargebacks, fraud tracking, ATM operations, and card inventory, ensuring accurate processing for members and staff.

You’ll contribute to system testing, implementations, and process improvements, while maintaining documentation and training materials. The ideal candidate brings analytical skills, independent work habits, and strong