Card Fraud Investigator I

CardWorks Financial Group; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Bonus target

Medical, Dental, Vision

401(k) Plan with company match

Paid vacation and holidays

Job summary

CardWorks Financial Group in Orlando seeks an Investigator for the Fraud Claims Investigations team to research and examine fraud or abuse related to account holder information. You will handle card fraud cases end-to-end, triaging and coordinating follow-up with merchants and cardholders.

The role requires ensuring regulatory compliance (Reg E, Reg Z) and internal policies while maintaining data integrity and timely case progression in a fast-paced environment.

Qualifications

• Two (2)+ years’ prior card and/or card fraud experience in a banking ops environment.
• Experience with card case management software preferred.
• Ability to perform investigations with accuracy and attention to detail.

Responsibilities

• Receives inbound calls from cardholders claiming unauthorized transactions.
• Conducts outbound calls to merchants/cardholders to complete investigations.
• Assesses cases to determine impact and prioritizes high-risk ones.
• Logs, investigates, and maintains card cases in the case management system.
• Performs/originates chargebacks on POS/ATM PIN cases to recover losses.
• Ensures compliance with Reg E, Reg Z and internal policies.

Skills

Card fraud investigation

Regulatory knowledge

Communication skills

Data accuracy

Dispute/chargeback knowledge

Education

High School or its equivalent education required

Tools

First Data systems

Microsoft Office Suite

Card case management software

Job description

CardWorks Financial Group in Orlando seeks an Investigator for the Fraud Claims Investigations team to research and examine fraud or abuse related to account holder information. You will handle card fraud cases end-to-end, triaging and coordinating follow-up with merchants and cardholders.

The role requires ensuring regulatory compliance (Reg E, Reg Z) and internal policies while maintaining data integrity and timely case progression in a fast-paced environment.