Fraud Investigator II Card & Account Risk

Interra Credit Union; Goshen (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Interra Credit Union is seeking a Fraud Specialist II to investigate moderately complex account and card fraud, mitigate risk, and protect members. The role includes handling debit card and fraud inquiries via telephone, analyzing suspicious activity, and collaborating across departments to minimize losses under regulatory guidelines.

The successful candidate will bring 3–5 years in fraud or investigative work within financial services, a bachelor's degree in a related field, and strong

Qualifications

• Bachelor's degree in Business Management, Business Administration, or related field. (Will consider additional years of experience in lieu of education requirement)

Responsibilities

• Investigate moderately complex account or card fraud and mitigate risk to minimize loss.
• Provide telephone member service support for debit card, account, and fraud questions.
• Analyze and investigate suspicious accounts, transactions, and fraud-related activity.
• Identify fraudulent activity and trends early to minimize losses.
• Coordinate with BSA team and other departments as needed during investigations.

Skills

Problem solving

Data analytics

Self-motivated

Confidential information handling

Research skills

Customer service

Attention to detail

Communication skills

MS Office proficiency

Regulatory knowledge (CU)

World-class service

Education

Bachelor's degree in Business Management or related field

Tools

Microsoft Office

Job description

Interra Credit Union is seeking a Fraud Specialist II to investigate moderately complex account and card fraud, mitigate risk, and protect members. The role includes handling debit card and fraud inquiries via telephone, analyzing suspicious activity, and collaborating across departments to minimize losses under regulatory guidelines.

The successful candidate will bring 3–5 years in fraud or investigative work within financial services, a bachelor's degree in a related field, and strong