Card Disputes Investigator & Loss Analyst

BancFirst Co.; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

BancFirst is seeking a detail-oriented professional to join its Card Investigations Division in Oklahoma City. You will participate in the card dispute process from start to finish while ensuring compliance with regulations, including chargebacks and representments.

Strong analytical, communication, and organizational skills are required. A team-based environment and consistent attendance are emphasized in this role at BancFirst.

Qualifications

• Ability to comprehend regulations pertaining to electronic transactions.
• Strong analytical skills and attention to detail.
• Excellent spoken and written communication abilities.
• Good time management and organizational skills.
• Ability to work well in a team and handle confidential information.

Responsibilities

• Assist banks with card dispute questions and dispute forms.
• Process disputes from initial to case closing in a timely manner.
• Process and monitor chargebacks and representments.
• Monitor cases to regulatory timelines and report losses to management.
• Perform other duties and special projects as assigned.
• Maintain regular attendance and punctuality.

Skills

Regulatory understanding

Analytical skills

Communication skills

Time management

Teamwork

Confidential handling

Tools

Microsoft Office

PDF documents

Job description

BancFirst is seeking a detail-oriented professional to join its Card Investigations Division in Oklahoma City. You will participate in the card dispute process from start to finish while ensuring compliance with regulations, including chargebacks and representments.

Strong analytical, communication, and organizational skills are required. A team-based environment and consistent attendance are emphasized in this role at BancFirst.