Credit Card Operations Specialist

MidFirst Bank; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

MidFirst Bank in Oklahoma City is seeking a Credit Card Servicing Associate to support the credit card program for business and commercial customers. This role operates in a small team with defined duties and some overlap to ensure coverage.

You will handle onboarding, account maintenance, card-related client interactions, investigate payment or transaction activity, support fraud oversight, and manage internal queues and inquiries.

Qualifications

• Previous operational experience preferred, especially in banking or credit cards.
• Strong verbal and written communication skills.
• Ability to work in multiple systems simultaneously.
• Ability to multi-task in a fast-paced environment.
• Strong organizational skills and problem-solving abilities.

Responsibilities

• Complete setup of new customers and assist with onboarding as needed.
• Handle account maintenance.
• Assist with Business and Commercial Cards, including customer interaction.
• Research payment, authorization or transaction activity and assist with fraud oversight.
• Monitor various work queues/escalation requests from Cust. Serv & Other Depts.
• Answer internal support hotline & departmental mailbox.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Problem solving

Independent work

Tools

Microsoft Excel

Microsoft Word

Job description

MidFirst Bank in Oklahoma City is seeking a Credit Card Servicing Associate to support the credit card program for business and commercial customers. This role operates in a small team with defined duties and some overlap to ensure coverage.

You will handle onboarding, account maintenance, card-related client interactions, investigate payment or transaction activity, support fraud oversight, and manage internal queues and inquiries.