Card Dispute Investigator for EFT Claims

Socket.dev

Kansas City (MO)

On-site

USD 33,000 - 38,000

Full time

7 days ago

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Benefits offered by this job

Medical

Dental

Vision

401(k) plan

Company paid life insurance

Short and Long-term disability保险

Company paid vacation, paid leave andH

Job summary

Socket.dev in Kansas City, MO is seeking a Dispute Resolution Specialist I to process EFT investigations and serve as the primary contact for card-related inquiries. The role requires attention to detail, independence, and the ability to meet tight deadlines.

You will assist clients by chat or phone, research disputes, and handle required chargebacks while protecting confidential information. A high school diploma and customer service experience are required, with benefits including medical,

Qualifications

High school diploma or equivalent is required.
Prior experience with phone or chat-based client service is required.
Strong written and verbal communication skills are required.
Ability to learn new software quickly.

Responsibilities

Assist internal and external clients via chat or telephone on card products and ATM activity.
Perform EFT investigations including researching disputes and processing required chargebacks per policies.
Protect all client and bank information confidentially and follow all company policies.
Complete monthly training to ensure knowledge of bank regulatory requirements, policies, and procedures.
Other specified duties as assigned.