Reg E Dispute Resolution Specialist I/II — EFT Claims

Tri Counties Bank; Campus (IL); On-site; USD 58,741,000 - 74,501,000; Full time

Job summary

Tri Counties Bank in Chico, CA invites applications for a Reg E Dispute Resolution Specialist I or II. You will handle EFT and debit card dispute processes and ensure compliance with Regulation E, BSA, and UDAAP across claims, while delivering strong customer service in a fast-paced environment.

Ideal candidates have 0-2 years banking operations experience, proficiency with MS Office, and the ability to communicate clearly both verbally and in writing.

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant banking/financial services experience preferred, especially in operations or customer support.
• Reg E dispute experience preferred.
• Microsoft Office Suite including Outlook, Excel, and Word.

Responsibilities

• Receive calls from branches and support to begin EFT error resolution claims.
• Interview customers to obtain information for claims.
• Input claims into Centrix DTS system.
• Ensure disputes or fraud issues are filed per state and federal regulations.
• Set customer expectations on resolution timing.
• Initiate outbound calls for follow-up or clarification on claims.
• Request documentation for chargeback processing.

Skills

Teamwork

Communication

Reg E knowledge

Debit/ACH familiarity

Customer service

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Tri Counties Bank in Chico, CA invites applications for a Reg E Dispute Resolution Specialist I or II. You will handle EFT and debit card dispute processes and ensure compliance with Regulation E, BSA, and UDAAP across claims, while delivering strong customer service in a fast-paced environment.

Ideal candidates have 0-2 years banking operations experience, proficiency with MS Office, and the ability to communicate clearly both verbally and in writing.