Remote Fintech Compliance Specialist – Card Rules & Disputes

SupportFinity™; Washington (District of Columbia); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited time off

Work-from-home stipend

Health, dental & vision plans

401(k) with company match

Equity option plan

Job summary

Rain is seeking a Regulatory Compliance professional to support card network rule compliance, disputes, and complaint management on a fast-growing payments platform. You will help maintain policies, track rule updates, and partner with product and customer experience teams to ensure compliance across marketing, disclosures, and operations.

You will work with a collaborative team to monitor regulatory changes, assist with audits, and contribute to timely, accurate reporting for leadership.

Qualifications

• 1–3 years of experience in compliance, regulatory affairs, or a related function within a financial institution, fintech, or payments company.
• Foundational knowledge of Visa and/or Mastercard operating rules, with particular familiarity with dispute and chargeback frameworks.
• Basic familiarity with Regulation E, Regulation Z, and UDAAP principles.
• Strong organizational skills and attention to detail — able to track multiple workstreams, deadlines, and rule change obligations simultaneously.
• Clear written communication skills, including the ability to summarize regulatory requirements for non-compliance audiences.

Responsibilities

• Support the development and maintenance of internal policies, procedures, and controls that reflect current network requirements across marketing, disputes, and chargebacks.
• Assist in preparing responses to card network inquiries, audits, and compliance assessments.
• Monitor and track updates to Visa and Mastercard network rules, operating regulations, and compliance bulletins, and assess their impact on company policies and procedures.
• Partner with product and technology teams to flag network rule considerations during new product development and feature launches.
• Work closely with the Customer Experience team to support dispute and chargeback workflows, ensuring processes align with applicable Visa/Mastercard rules and timeframes.
• Assist in identifying trends in dispute and chargeback activity and escalating potential compliance gaps to the Manager of Regulatory Compliance.
• Help maintain procedure documentation and job aids used by the Customer Experience team for dispute handling.
• Support the complaints management process by assisting with tracking, categorization, and documentation of consumer complaints involving Regulation E, Regulation Z, and UDAAP obligations
• Help monitor complaint trends and contribute to periodic reporting for compliance leadership
• Assist in reviewing customer-facing disclosures, communications, and marketing materials for potential UDAAP concerns

Skills

1–3 years experience

Visa/Mastercard rules knowledge

Reg E/Z & UDAAP knowledge

Strong organizational skills

Clear written communication

Collaborative cross-team work

Education

Bachelor's degree

Job description

Rain is seeking a Regulatory Compliance professional to support card network rule compliance, disputes, and complaint management on a fast-growing payments platform. You will help maintain policies, track rule updates, and partner with product and customer experience teams to ensure compliance across marketing, disclosures, and operations.

You will work with a collaborative team to monitor regulatory changes, assist with audits, and contribute to timely, accurate reporting for leadership.