Car Wash Operations Lead — Team Growth & Customer Experience

Golden Nozzle Car Wash; Farmington (NM); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Competitive pay + performance IncentiV

Leadership development opportunities

Fast-paced, team-oriented environment

Medical, dental, and vision coverage

401(k) savings plan

Paid time off

Paid holidays

Company-paid life insurance

Disability benefits

Tuition assistance

Résumé du poste

Golden Nozzle Car Wash seeks a hands-on Assistant Manager to oversee daily operations at our Farmington facility, working with the Site Manager to maximize performance and guest satisfaction.

You will supervise shifts, support staffing, coach team members, and ensure clean, safe operations while driving sales initiatives and KPI monitoring. This role emphasizes leadership and customer-focused service in a fast-paced environment.

Qualifications

• Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus).
• Ability to motivate, coach, and support a high-performing team.
• Strong organizational, communication, and multitasking skills.
• Customer-first mindset with a commitment to delivering exceptional service.
• Basic knowledge of car wash equipment, maintenance practices, and safety standards is a plus.
• Proficiency with Microsoft Office and basic operational software systems.

Responsabilités

• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback.
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience.
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally.
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention.
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
• Enforce company safety procedures and regulatory compliance standards.
• Support review of operational reports, KPIs, and performance metrics to improve site performance.
• Partner with the Site Manager to execute site-specific goals and business initiatives.
• Help resolve employee and customer concerns to maintain a positive, productive environment.
• Lead shifts and oversee operations in the Site Manager’s absence when needed.

Connaissances

Team leadership

Customer service

Problem solving

Communication

Organization

Multitasking

Safety awareness

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Operational software systems

Description du poste

Golden Nozzle Car Wash seeks a hands-on Assistant Manager to oversee daily operations at our Farmington facility, working with the Site Manager to maximize performance and guest satisfaction.

You will supervise shifts, support staffing, coach team members, and ensure clean, safe operations while driving sales initiatives and KPI monitoring. This role emphasizes leadership and customer-focused service in a fast-paced environment.