Car Wash Operations Lead

Kelley Automotive Group; Westlawn (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Kelley Automotive Group is seeking a Car Wash Supervisor to oversee daily operations, supervise staff, and ensure exceptional customer service at the Kelley Automotive Car Wash.

The role requires strong communication, comfort with wash software, safety awareness, and the ability to train employees, coordinate schedules, and respond promptly to customer inquiries and system alerts while maintaining a clean, efficient site.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Able to read and comprehend instructions and information.
• Professional personal appearance and valid driver’s license with a good driving record.
• Must be able to lift 40 lbs. occasionally.

Responsibilities

• Build a solid understanding of wash specific software.
• Respond to customer inquiries through account research.
• Interpret various kiosk messages and errors.
• Train employees in workarounds when kiosks and/or gates fail.
• Contact software vendor to resolve problems.
• Renew customer wash tags.
• Submit online Luxe upgrades and cancellation requests.
• Utilize data from Teams reports to solve customer tag/account issues.
• Coordinate replacement appointments for customers.
• Contact customers to ensure their replacement tags are working.
• Customer damage claim intake.
• Rectify the situation immediately if possible.
• Document details: forward to manager or appropriate department.
• Monitor wash quality daily.
• Communicate any site outages and maintenance needs with manager and staff.
• Utilize skills and knowledge to be a positive attitude leader for the staff and customers.
• Assist in attracting and retaining car wash staff.
• Review applications.
• Contact applicants.
• Motivate employees toward efficiency and positive service.
• Be part of progressive disciplinary meetings to foster employee growth.
• Assist in managing employee schedules to ensure all shifts are covered.
• Train employees regarding job responsibilities and customer service.
• Assign items on Daily Checklist.
• Work with staff at kiosks to coach through tough situations.
• Monitor employee uniform compliance.
• Responsible for upkeep and appearance of property in and around the facility.
• Monitor inventory of wash-related and janitorial supplies.
• Be able to effectively operate and manage any of our wash sites.
• Any other tasks deemed necessary by Management.

Skills

Leadership

Communication skills

Computer literacy

Education

High school diploma or equivalent

College degree preferred

Job description

Kelley Automotive Group is seeking a Car Wash Supervisor to oversee daily operations, supervise staff, and ensure exceptional customer service at the Kelley Automotive Car Wash.

The role requires strong communication, comfort with wash software, safety awareness, and the ability to train employees, coordinate schedules, and respond promptly to customer inquiries and system alerts while maintaining a clean, efficient site.