Vehicle Technology and Ownership Experience Specialist

Findlay Auto Group; Reno (NV); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Audi Reno Tahoe is seeking an enthusiastic Audi Technologist to become the dealership's technology expert and lead personalized vehicle technology experiences for owners. You will deliver demonstrations, educate customers on features, and help them maximize their Audi technology through friendly, informative sessions.

The role focuses on delivering world-class customer service, maintaining strong customer relationships, and evolving with ownership needs, while staying current on software updates

Qualifications

• Excellent customer service and communication abilities.
• Able to explain tech concepts in simple terms.
• Self-motivated and able to work independently.
• Valid driver's license.

Responsibilities

• Deliver exceptional customer service during every interaction.
• Conduct personalized vehicle technology demonstrations for new owners.
• Educate customers on Audi vehicle features, connectivity, driver assistance systems, infotainment, mobile applications, and available services.
• Answer customer questions with patience, professionalism, and enthusiasm.
• Follow up with customers after delivery to ensure they are comfortable using their vehicle's technology.
• Create a welcoming, pressure-free learning environment for customers of all experience levels.
• Schedule and manage technology appointments at the dealership and customer homes or businesses.
• Maintain detailed records of customer interactions and completed training sessions.
• Proactively contact customers who may benefit from additional technology guidance.
• Coordinate with sales, service, and management teams to ensure a seamless ownership experience.
• Assist customers throughout their ownership journey and serve as a trusted dealership resource.
• Become a subject matter expert on Audi vehicle technology, connectivity, mobile applications, and emerging features.
• Stay current on new vehicle launches, software updates, and technology enhancements.
• Participate in ongoing training and certification programs.
• Share knowledge and best practices with dealership staff.
• As the position develops, additional responsibilities may include:
• Assisting with customer acquisition and retention initiatives.
• Supporting dealership events, demonstrations, and community outreach activities.
• Engaging prospective customers interested in Audi technology and ownership benefits.
• Helping create memorable experiences that generate referrals and repeat business.

Skills

Customer service

Communication

Tech explanation

Self-motivation

Job description

Audi Reno Tahoe is seeking an enthusiastic Audi Technologist to become the dealership's technology expert and lead personalized vehicle technology experiences for owners. You will deliver demonstrations, educate customers on features, and help them maximize their Audi technology through friendly, informative sessions.

The role focuses on delivering world-class customer service, maintaining strong customer relationships, and evolving with ownership needs, while staying current on software updates