Car Rental Sales & Service Pro

GSP Transportation Inc; Fletcher (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Referral Program

Employee Car Rental Discounts

Paid time off (PTO)

Health Savings Account

401(k) Retirement Savings

401(k) matching

Life insurance

On-the-job training

Opportunities for advancement

Job summary

GSP Transportation Inc. is seeking a Customer Service Agent to welcome customers, assess needs, explain rental options, and suggest value-added products.

You will drive sales while delivering outstanding service from reservation to return, and you will work to exceed location goals with a consultative approach. The role requires at least 1 year of sales or customer service experience, a valid driver’s license, and flexibility for days, nights, weekends, and holidays.

Qualifications

• Must be at least 21 years of age.
• Valid, unrestricted driver’s license and a satisfactory three-year Motor Vehicle Report (MVR).
• At least one year of sales or customer service experience.
• Open availability to work a flexible schedule, including days, nights, weekends, and holidays.
• Basic computer proficiency, including data entry, typing, and experience with Microsoft Word and Excel.
• Ability to complete tasks accurately, efficiently, and with a positive attitude.
• Ability to work effectively as part of a team.
• High school diploma or equivalent.

Responsibilities

• Provide prompt, professional service throughout the customer journey, including reservations, vehicle pickup, returns, and issue resolution.
• Explain rental terms, vehicle features, rates, and available services clearly and accurately.
• Confirm customer eligibility, prepare rental agreements, process payments, and maintain accurate records.
• Engage customers in consultative sales conversations, identify their needs, and confidently recommend protection products, vehicle upgrades, fuel options, and additional equipment that add value to their rental experience.
• Meet or exceed individual and location sales goals by maximizing each customer interaction, overcoming objections, and converting opportunities into solutions that benefit both the customer and the business.
• Coordinate vehicle availability and verify that each vehicle meets cleanliness, safety, and readiness standards.
• Safeguard customer information and comply with company rental and operating procedures.
• Support daily location operations by maintaining a professional work area, completing required training, and assisting with assigned tasks.
• Maintain current job knowledge and continuously strengthen relevant skills.
• Perform additional duties as assigned to support business needs.

Skills

Sales experience

Customer service

Data entry

Microsoft Word

Microsoft Excel

Communication

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

MS Office

Job description

GSP Transportation Inc. is seeking a Customer Service Agent to welcome customers, assess needs, explain rental options, and suggest value-added products.

You will drive sales while delivering outstanding service from reservation to return, and you will work to exceed location goals with a consultative approach. The role requires at least 1 year of sales or customer service experience, a valid driver’s license, and flexibility for days, nights, weekends, and holidays.