Car Rental Sales & Service Pro

GSP Transportation Inc; Richlands (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Spending Accounts

Health Savings Account

Life insurance

401(k) Retirement Savings

401(k) matching

Paid time off

Employee Assistance Program

Employee Car Rental Discounts

On-the-job training

Opportunities for advancement

Referral Program

Job summary

GSP Transportation Inc. is hiring a Customer Service Agent to welcome customers, identify needs, explain rental options, and recommend value-added products. You will drive sales while delivering outstanding service across the full rental cycle.

Join a team committed to accuracy, efficiency, and customer satisfaction in a dynamic location. The role emphasizes relationship-building, achievement of sales goals, and collaboration with colleagues to ensure smooth operations and a positive customer

Qualifications

• Must have at least 1 year of sales or customer service experience.
• Must be 21 years of age or older.
• Open availability for a flexible schedule including nights, weekends, and holidays.
• Basic computer proficiency including data entry, typing, Word and Excel.
• Excellent communication and ability to work in a team.

Responsibilities

• Provide prompt, professional service throughout the customer journey from reservation to return.
• Explain rental terms, vehicle features, rates, and services clearly.
• Prepare rental agreements, process payments, and maintain records.
• Engage customers in consultative sales and recommend protection products and upgrades.
• Meet or exceed sales goals by maximizing each interaction.
• Coordinate vehicle availability and ensure cleanliness and readiness.
• Protect customer information and comply with procedures.
• Support daily location operations and participate in training.
• Continue to grow knowledge and skills; take on additional duties as assigned.

Skills

Customer service

Sales experience

Teamwork

MS Word

MS Excel

Education

High school diploma or equivalent

Job description

GSP Transportation Inc. is hiring a Customer Service Agent to welcome customers, identify needs, explain rental options, and recommend value-added products. You will drive sales while delivering outstanding service across the full rental cycle.

Join a team committed to accuracy, efficiency, and customer satisfaction in a dynamic location. The role emphasizes relationship-building, achievement of sales goals, and collaboration with colleagues to ensure smooth operations and a positive customer