Car Rental Customer Service & Sales Assistant

Midway Auto Group; Ontario (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Medical, dental, and vision insurance

401(k) + ESOP

Job summary

Midway Auto Group, serving the Los Angeles area, seeks a Customer Service representative to assist customers at the rental counter and ensure a smooth rental experience. You will explain rates, complete rental documents, and help customers choose additional services while maintaining a professional appearance.

The role requires 1–2 years of customer service, 6+ months of sales experience, and strong English communication.

Qualifications

• 1-2 years of customer service experience
• 6+ months of sales experience
• Strong English communication skills, both verbal and written

Responsibilities

• Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
• Understand the Ins and Outs of the business with an ownership attitude.
• Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
• Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
• Assist customers by effectively responding to or resolving customer service issues.
• Maintain a professional appearance in both personal dress and office cleanliness.
• Perform other customer-related duties to ensure our service exceeds customer expectations.
• Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
• Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

Skills

Customer service

Sales experience

English communication

Attention to detail

Job description

Midway Auto Group, serving the Los Angeles area, seeks a Customer Service representative to assist customers at the rental counter and ensure a smooth rental experience. You will explain rates, complete rental documents, and help customers choose additional services while maintaining a professional appearance.

The role requires 1–2 years of customer service, 6+ months of sales experience, and strong English communication.