Customer Service & Sales Support Specialist

Midway Auto Group; Torrance (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Holidays

Medical, Dental, Vision insurance

401(k) + ESPP

Job summary

Midway Auto Group in Torrance, CA is hiring a full-time Customer Service Associate to help customers choose the right rental and ensure a smooth experience. You will apply sales techniques, process documents accurately, and maintain a clean, professional environment. A valid driver's license and a positive, energetic attitude are required.

The role offers growth opportunities and benefits including holidays, healthcare, and a 401(k) plan.

Qualifications

• 1–2 years of customer service experience.
• Ability to work in a fast-paced, collaborative environment.
• 6+ months of sales experience.
• Strong English communication skills, both verbal and written.
• Extremely high energy level.
• Pass background checks including pre-employment drug test.
• Clean driving record and valid driver's license.

Responsibilities

• Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
• Understand the Ins and Outs of the business with an ownership attitude.
• Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
• Be knowledgeable on vehicle fleet and provide information on options and services.
• Assist customers by effectively responding to or resolving customer service issues.
• Maintain a professional appearance in both personal dress and office cleanliness.
• Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
• Perform other duties as assigned by management; may include car washing/vacuuming and office/lot cleaning.

Skills

Customer service

Sales experience

English communication

High energy

Detail oriented

Team player

Job description

Midway Auto Group in Torrance, CA is hiring a full-time Customer Service Associate to help customers choose the right rental and ensure a smooth experience. You will apply sales techniques, process documents accurately, and maintain a clean, professional environment. A valid driver's license and a positive, energetic attitude are required.

The role offers growth opportunities and benefits including holidays, healthcare, and a 401(k) plan.