Customer Service Agent - Las Vegas Airport

National Car Rental; Las Vegas (NV); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401k

Paid time off

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Employee rental car discounts

Descripción de la vacante

National Car Rental in Las Vegas, NV is hiring a Customer Service Agent to provide friendly, efficient service throughout the rental process at the Gilespie Street location. The role includes greeting members, assisting with vehicle selection, and ensuring quick, accurate transactions.

The position is full-time with a union bid schedule and 40 hours per week. Benefits include health, dental, vision, life insurance, 401k, paid time off, and discounts on rentals.

Formación

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Minimum 1 year of customer service and sales experience in retail, guest services, hospitality or administrative support.
• Must have a valid driver’s license with limited moving violations and no disqualifying convictions in the past years.
• Authorized to work in the United States without sponsorship.
• Must be able to work all shifts including nights, weekends and holidays.

Responsabilidades

• Ensure smooth rental handling by assisting in exchange/return processes and reviewing rates and charges.
• Answer customer questions and assist based on needs for each brand.
• Greet customers by name, verify rental agreements and reservations, and thank customers after service.
• Prepare Rental Agreement Folder and provide directions/maps/local area information.
• Answer telephone in a friendly and prompt manner.
• Work in various customer-facing roles including Return Agent, Exit Booth Agent, and Greeter as needed.
• Always act in customers' and company's best interest to ensure loyalty.
• Maintain neat, stocked rental counters and customer areas.
• Assist customers in the queue to minimize wait times.

Conocimientos

Customer service

Sales experience

Retail experience

Hospitality

Educación

High School Diploma or G.E.D.

Descripción del empleo

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

Opening available at the following branch location: 7135 Gilespie Street, Las Vegas, NV 89119.

This is a full time position that pays $16 / hour.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• This is a Union position with shift bid schedules
• 40 hours per week
• Must have open availability including days, evenings, overnights, weekends, and holidays

Responsibilities

• Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges; verify return date and time on the rental agreement and revies all charges at the time of vehicle return.
• Answer customer questions and provide assistance based on each customer’s needs and requests, by brand. At the Las Vegas Airport, this job responsibility requires the keen understanding of differences between products and services offered by the various brands.
• Make eye contact and greet all customers; identify and attend to customer by name; verify his/her rental agreement and reservation; and thank each customer at the conclusion of their transaction.
• Prepare Rental Agreement Folder with all required information. Offer all customer assistance with directions, maps, local area information and appropriate service information.
• Answer telephone in a friendly, helpful and prompt manner.
• Work in a variety of “customer-facing” positions and, when necessary for customer service, perform tasks as a Return Agent, Exit Booth Agent and/or Greeter.
• Throughout the workday and regardless of the position in which you are working, always work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
• Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year of customer service and sales experience in retail, guest services, hospitality or administrative support
• Must have a current and valid driver’s license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work any shift/hours (open to any days of the week); this schedule is determined on a shift bid and includes nights, overnights, weekends, and holidays.