Captive Client Services Director - Hybrid (VT)

Vermont, Inc; Burlington (VT); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

401(k) plan

Employee stock purchase plan

Paid holidays

Paid vacation

Job summary

Aon is seeking a Captive Client Services Director to strengthen client outcomes through consultative leadership. You will be the main interface between captive clients and Aon, ensuring high-quality service, strategic insight, and access to the right expertise across the business.

Work will involve coordinating internal teams, guiding annual planning, and translating data into actionable recommendations for senior leadership while mentoring colleagues to elevate client engagement standards.

Qualifications

• Advisory client engagement with deep understanding of client priorities and risk financing objectives.
• Strong strategic and commercial thinking to connect client strategies with Aon capabilities.
• Ability to orchestrate expertise across a matrixed organization and influence without formal authority.
• Track record of owning client service delivery, governance, and schedule adherence.
• Excellent communication skills to translate complex data into clear narratives for senior stakeholders.
• Experience mentoring colleagues to elevate client leadership standards.

Responsibilities

• Lead strategic client engagement for a portfolio of captive clients, as the primary relationship lead for senior executives.
• Run annual account planning discussions aligned to client priorities, service requirements, and commercial objectives.
• Coordinate strategy check-ins with SMEs to provide market insights and forward-looking recommendations.
• Review stewardship reports and performance data to identify opportunities for improvement and value creation.
• Orchestrate internal teams across locations and functionally diverse units to deliver integrated outcomes.
• Identify opportunities to strengthen client relationships and expand relevant Aon services.
• Translate technical and financial information into actionable client Narratives and recommendations.
• Coach and develop junior colleagues to maintain high client leadership standards.
• Maintain delivery discipline across service schedules and regulatory requirements.

Skills

Advisory client engagement

Strategic thinking

Cross-functional coordination

Client service delivery

Executive communication

Mentoring coaching

Education

Bachelor's degree or equivalent in business, finance, risk management, or related field

Job description

Aon is seeking a Captive Client Services Director to strengthen client outcomes through consultative leadership. You will be the main interface between captive clients and Aon, ensuring high-quality service, strategic insight, and access to the right expertise across the business.

Work will involve coordinating internal teams, guiding annual planning, and translating data into actionable recommendations for senior leadership while mentoring colleagues to elevate client engagement standards.