Hybrid Strategic Captive Client Leader

Aon plc; Burlington, Northern (VT, KY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

401(k) with employer contributions

Employee stock purchase plan

Paid holidays

Paid vacation

Global Wellbeing Days

Job summary

Aon plc in Burlington, Vermont is seeking a Captive Client Services Director for a hybrid role that blends high‑impact client leadership with cross‑functional collaboration.

You will steer strategic engagements for captive clients, align priorities with service needs, and orchestrate internal experts to deliver value, insights, and strong partnerships. This is a data‑driven, governance‑minded role with a focus on long‑term outcomes.

Qualifications

• Advisory client engagement with trusted advisor mindset.
• Strategic and commercial thinking for client outcomes.
• Ability to orchestrate expertise across a matrixed org.
• Experience owning client service delivery and governance.
• Strong communication to translate data into client narratives.

Responsibilities

• Lead strategic engagement for a portfolio of captive clients.
• Coordinate with subject matter experts for external perspectives.
• Review stewardship reports and identify opportunities for value creation.
• Orchestrate internal teams across domiciles and capabilities.
• Translate complex information into actionable client guidance.
• Coach junior colleagues to strengthen leadership standards.

Skills

Advisory client engagement

Strategic thinking

Orchestrating cross-functional teams

Executive relationship management

Communication of complex data

Mentoring colleagues

Education

Bachelor’s degree or equivalent in business, finance, risk management, or related field

Job description

Aon plc in Burlington, Vermont is seeking a Captive Client Services Director for a hybrid role that blends high‑impact client leadership with cross‑functional collaboration.

You will steer strategic engagements for captive clients, align priorities with service needs, and orchestrate internal experts to deliver value, insights, and strong partnerships. This is a data‑driven, governance‑minded role with a focus on long‑term outcomes.