Outlet Server

reitmr; Austin, Bee Cave (TX, TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation & Sick Time

Parental Leave

Life Insurance

Disability Insurance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is hiring a Food Server to deliver hospitality and memorable dining experiences across our restaurants, lounges, and banquet spaces. You will engage guests, take and fulfill orders, and maintain high standards of service and cleanliness.

Ideal candidates have restaurant or hotel experience, strong communication skills, and relevant Food Handler and TABC certifications. Flexible availability and team collaboration are essential for this fast-paced environment.

Qualifications

• Experience in restaurant, hotel, or catering service preferred.
• Strong guest-service mindset with professional demeanor.
• Food handler and alcohol service certifications required or in process.

Responsibilities

• Provide friendly, attentive, and professional food & beverage service across dining outlets.
• Take orders, answer questions, and recommend menu items to guests.
• Serve food and drinks following service standards and timing expectations.
• Maintain knowledge of menu, beverages, and daily specials.
• Process payments accurately using POS and uphold cleanliness.

Skills

Guest service

Communication

Multitasking

Team oriented

Education

Food Handler Certification

TABC Certification

Job description

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be. But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

At Sonesta, great dining experiences are all about connection, energy, and exceptional service. As a Food Server, you'll help create memorable moments for guests by delivering attentive hospitality, personalized service, and outstanding food & beverage experiences across our restaurants, lounges, banquets, or dining outlets.

What you'll be doing

• Provide friendly, attentive, and professional food & beverage service to guests across restaurants , lounge, banquet, and dining operations.
• Take guest orders accurately, answer menu questions, make recommendations, and deliver exceptional guest experiences throughout service.
• Serve food and beverages according to hotel service standards, presentation guidelines, and timing expectations.
• Maintain a strong knowledge of menu offerings, beverages, wine selections, promotions, and daily specials.
• Process guest transactions, payments, and POS system operations accurately and efficiently.
• Monitor guest satisfaction throughout dining experiences and respond quickly and professionally to guest requests or concerns.
• Maintain cleanliness and organization across dining rooms, service stations, tables, and guest-facing areas.
• Support opening duties, closing side work, banquet setup, and operational readiness throughout shifts.
• Partner closely with Culinary, Bartenders, Food Runners, Banquets, and Food & Beverage leadership teams to support smooth operations.
• Follow food safety standards, sanitation procedures, responsible alcohol service guidelines, and hotel operational policies at all times .
• Support upselling initiatives, promotions, and guest engagement opportunities that drive revenue and enhance the dining experience.
• Help create a welcoming, energetic, and team-oriented atmosphere aligned with Sonesta's People People culture.
• Any other duties as assigned

What great looks like

• Previous restaurant, hotel, banquet, hospitality, food service, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Knowledge of food & beverage service, dining etiquette, POS systems, and responsible alcohol service practices preferred.
• Strong attention to detail, presentation, cleanliness, and guest satisfaction standards.
• Ability to work collaboratively as part of a high-energy hospitality team.
• Food Handler Certification, and TABC Certification required
• A passion for hospitality, guest engagement, teamwork, and creating memorable dining experiences.
• Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.