CAPS Admin Lead & Patient Services Coordinator

Uvmjobs; Burlington (VT); Hybrid; USD 36,000 - 39,000; Full time

Job summary

The CAPS Administrative Coordinator/Patient Services Representative will oversee the CHWB Counseling and Psychiatry administrative operations in two locations, with supervision from the CHWB Office Operations Manager and the Associate Directors of Counseling and Psychiatry Services ( CAPS ). Serve as the main point of contact for CAPS administrative staff.

Serve as a backup for the SHS Administrative Coordinator. Provide leadership to CAPS front desk administrative staff.

Qualifications

• Associate’s degree with at least three to four years of progressively responsible administrative experience.
• Ability to organize work priorities, plan, and adhere to structured regulations. Attention to detail.
• Proficiency in spreadsheets, databases, word processing, and survey applications.
• Ability to prioritize effectively, work, and make decisions independently and as part of a team.
• Ability to communicate interpersonally and sensitively to human concerns.
• Ability to adhere to confidentiality and ethical standards, maintain a high level of discretion.

Responsibilities

• Oversee CHWB Counseling and Psychiatry administrative operations in two locations.
• Provide leadership to CAPS front desk administrative staff and serve on the CAPS Leadership Team.
• Collaborate with CHWB Business Operations to support CAPS recruiting, onboarding, and staff.
• Build clinical schedules, oversee withdrawal process, PurCard and budget reconciliation, event coordination.
• Ensure compliance, reporting, project management, and accreditation activities.
• Maintain a high level of confidentiality regarding student client information.

Skills

Organizational skills

Communication

Teamwork

Discretion

Confidentiality

Analytical ability

Education

Associate’s degree with 3–4 years experience

Tools

Spreadsheets

Databases

Word processing

Survey applications

Job description

The CAPS Administrative Coordinator/Patient Services Representative will oversee the CHWB Counseling and Psychiatry administrative operations in two locations, with supervision from the CHWB Office Operations Manager and the Associate Directors of Counseling and Psychiatry Services ( CAPS ). Serve as the main point of contact for CAPS administrative staff.

Serve as a backup for the SHS Administrative Coordinator. Provide leadership to CAPS front desk administrative staff.