Capitol Visitor Center Retail Associate — Guest Experience

US Architect of the Capitol; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Job summary

US Architect of the Capitol is seeking a qualified individual for a GS-05 position at the Capitol Visitor Center in Washington, DC. The role emphasizes customer service, merchandise knowledge, and accurate cash handling in a public-facing retail setting.

The selected candidate must meet OPM qualification standards, including specialized experience. Duties focus on assisting visitors, processing transactions, and maintaining orderly customer service operations in a high-traffic environment.

Qualifications

• Experience assisting customers in a retail or hospitality environment.
• Ability to explain merchandise to customers and answer questions.
• Experience maintaining a cash drawer and handling transactions.

Responsibilities

• Provide assistance to customers in a retail or hospitality environment.
• Be knowledgeable about store merchandise to assist customers.
• Keep a cash drawer in a retail or hospitality environment.

Skills

Customer service

Cash handling

Retail knowledge

Job description

US Architect of the Capitol is seeking a qualified individual for a GS-05 position at the Capitol Visitor Center in Washington, DC. The role emphasizes customer service, merchandise knowledge, and accurate cash handling in a public-facing retail setting.

The selected candidate must meet OPM qualification standards, including specialized experience. Duties focus on assisting visitors, processing transactions, and maintaining orderly customer service operations in a high-traffic environment.