Sales Associate

Architect of the Capitol; Washington (District of Columbia); On-site; USD 40,000 - 52,000; Full time

Job summary

Architect of the Capitol is seeking staff for the U.S. Capitol Visitor Center to welcome visitors from around the world, support tours of the Capitol, and deliver educational programs and events.

The organization emphasizes RISe values and aims to inform, involve and inspire visitors who come through the Visitor Center and Botanic Garden. This role focuses on providing excellent customer service, accurate cash handling, and knowledge of merchandise to assist guests.

Qualifications

• Providing assistance to customers in a retail or hospitality environment.
• Being knowledgeable about store merchandise to assist customers.
• Keeping a cash drawer in a retail or hospitality environment.

Skills

Customer service

Cash handling

Merchandise knowledge

Job description

Summary

This position is located in the U.S. Capitol Visitor Center (CVC), the gateway to the U.S. Capitol and Congress. Our staff welcome visitors from around the world for tours of the historic rooms of the Capitol, educational programs and congressional events. Our goal is to inform, involve and inspire every visitor. This goal is supported by 200 employees across five divisions: Visitor Services, Exhibits and Education, Retail, Communications and Marketing, and Planning, Operations and Evaluation.

Requirements

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM qualification standards Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-05 grade level must have at least 1 year of specialized experience equivalent to the GS-04 grade level obtained either in the public or private sectors. Specialized experience for this position is defined as having experience: Providing assistance to customers in a retail or hospitality environment; Being knowledgeable about store merchandise to assist customers; and Keeping a cash drawer in a retail or hospitality environment.

The mission of the Architect of the Capitol (AOC) is to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. The AOC is responsible for the maintenance, operation, development and preservation of 18.4 million square feet of buildings and more than 570 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the US Botanic Garden. Learn more at https://www.aoc.gov/careers. The AOC prides itself on its Core Values of Respect, Integrity, Safety, and Empowerment (RISE).