Seasonal Visitor Services & Civic Education Assistant

State of Washington; Olympia (WA); On-site; USD 21,000 - 34,000; Full time

Job summary

State of Washington is seeking a Visitor Services Program Assistant for a seasonal, on-site role at the Capitol campus. You will deliver welcoming front-line customer service, assist visitors, and support the civic education program and events across campus.

You will respond to inquiries, help with reservations, tours, accessibility needs, and school events, while collaborating with Capitol Security and facilities teams to ensure a safe, positive experience for all guests.

Qualifications

• One (1) year of progressive experience in any combination of: Community, youth and public engagement.
• Knowledge of civics, the legislative process and/or Washington State history.
• Customer Service.
• Leading tours or presenting information to an audience.

Responsibilities

• Provide front-line customer service and build positive relationships with visitors, event attendees, and employees across the Capitol campus.
• Monitor tour and event inbox and phone lines, answering routine inquiries and routing complex requests to appropriate staff.
• Assist customers with the reservation system, lost-and-found intake and reunification, and accessibility or lactation room access.
• Direct or escort visitors throughout campus buildings and assist with the creation, posting, and removal of temporary signage.
• Coordinate school tour arrivals and departures, including bus zone management, and support civic education lunch programs.
• Support the planning, setup, and execution of campus events.
• Serve as a DES representative by explaining rules, policies, and WACs to visitors and employees, escalating issues as needed.
• Collaborate with Capitol Security, DES Buildings & Grounds, and stakeholders to manage public space usage and resolve conflicts.
• Support the overall Visitor Services Program to ensure a positive and seamless experience for all Capitol guests.
• Other duties as needed.

Skills

Customer Service

Leading tours

Public engagement

Civics knowledge

Education

Public Administration / Social Sciences / Communications

Tools

Microsoft Office Suite

Job description

State of Washington is seeking a Visitor Services Program Assistant for a seasonal, on-site role at the Capitol campus. You will deliver welcoming front-line customer service, assist visitors, and support the civic education program and events across campus.

You will respond to inquiries, help with reservations, tours, accessibility needs, and school events, while collaborating with Capitol Security and facilities teams to ensure a safe, positive experience for all guests.