Capitol Tours Supervisor — Visitor Experience

DHRM; Richmond (VA); On-site; USD 54,000 - 66,000; Full time

Job summary

House of Delegates seeks an Assistant Tour Supervisor to manage daily visitor experiences and educational programs at the Virginia State Capitol. You will help lead tour guides, coordinate large-group schedules, and ensure smooth operations with Capitol Police and staff.

The role requires a history- or hospitality-related degree, 2–3 years in visitor services (1 year in supervision), and strong public speaking skills to engage diverse audiences.

Qualifications

• Bachelor's degree in History, Political Science, Museum Studies, Hospitality, Communications, or related field.
• 2–3 years in visitor services, museum education, historic site operations, or hospitality management, including at least 1 year in a supervisory role.
• Deep familiarity with Virginia history, the legislative process, and Capitol Square's significance.
• Excellent public speaking and interpersonal skills; ability to engage diverse audiences.

Responsibilities

• Team Leadership & Supervision: Oversee and coach frontline tour guides; lead daily team briefings.
• Tour Coordination & Logistics: Manage master schedule for guided and self-guided tours.
• Visitor Experience Quality: Conduct high-profile tours; ensure historic accuracy and inclusivity.
• Operational Oversight: Act as floor supervisor during peak hours; handle feedback, emergencies, accessibility.
• Administrative Support: Create staff schedules; assist with ticketing system; track visitor metrics; coordinate with Capitol Police.

Skills

Public speaking

Interpersonal skills

Team leadership

Visitor services

Education

Bachelor's degree in History, Political Science, Museum Studies, Hospitality, Communications, or related field

Job description

House of Delegates seeks an Assistant Tour Supervisor to manage daily visitor experiences and educational programs at the Virginia State Capitol. You will help lead tour guides, coordinate large-group schedules, and ensure smooth operations with Capitol Police and staff.

The role requires a history- or hospitality-related degree, 2–3 years in visitor services (1 year in supervision), and strong public speaking skills to engage diverse audiences.