Capital Credits Support & Training Specialist

National-Information-Solutions-Cooperative-; St. Louis (MO); On-site; USD 38,000 - 54,000; Full time

Job summary

NISC is seeking a customer care and billing software support specialist focused on Capital Credits. You will work with Members and software engineers to troubleshoot, research, and resolve issues within the product and support training needs.

Responsibilities include assisting members, following up on resolutions, maintaining member data in the database, and participating in release processes. Travel to client sites for training may be required.

Qualifications

• Previous customer support experience is preferred.
• Excellent written and verbal communication skills.
• Willingness to travel as required.
• Experience with training or presenting to groups is a plus.

Responsibilities

• Assist members with application support, troubleshooting, training, and research.
• Follow up on resolutions and ensure customer satisfaction.
• Research complex problems and suggest product improvements.
• Maintain and audit Member information in the configuration database.
• Assist with software release processes and communicate feedback to development.
• Deliver on-site or remote training to members and to team members.
• Possibly prepare training materials for Member Information Conference.
• Travel to customer sites to deliver training as needed.
• Provide after-hours support via on-call rotation.

Skills

Customer support

Communication

Public speaking

Training

Teamwork

On-call support

Education

Bachelor's degree in business-related field

Accounting basics

Job description

NISC is seeking a customer care and billing software support specialist focused on Capital Credits. You will work with Members and software engineers to troubleshoot, research, and resolve issues within the product and support training needs.

Responsibilities include assisting members, following up on resolutions, maintaining member data in the database, and participating in release processes. Travel to client sites for training may be required.