Accounting Support Specialist | Customer-Focused Tech Support

NISC; Cedar Rapids (IA); On-site; USD 52,000 - 68,000; Full time

Job summary

National Information Solutions Cooperative (NISC) is seeking a Support Specialist - Accounting to assist Members/Customers with accounting applications from Cedar Rapids, IA, including problem solving, training, and ongoing support. You will work closely with a collaborative team and report to a Support Team Lead.

The role emphasizes strong communication, troubleshooting, and customer service, with occasional travel to customer sites and opportunities to deliver training and connect with

Qualifications

• Generally requires 1-5 years of product usage or support experience either at NISC or similar related experience.
• Basic knowledge of NISC's products’ features and functionality.
• Basic knowledge of other integrated industry applications and services.
• Excellent verbal and written interpersonal and communication skills.
• Excellent presentation and training skills.
• Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
• Excellent research and problem-solving skills with a strong attention to detail.

Responsibilities

• Provides superior customer support to internal and external customers in all encounters.
• Assists customers in all aspects of application support including problem solving, training, and on-going support.
• Prepares cases and follow-up to resolution.
• Performs research of basic application problems, resolves issues for Member/Customers who are using the application and recommends changes or enhancements as directed.
• Facilitate and follow up with Member/Customers on basic requests and procedures.
• Assists with mass communications to Member/Customers.
• Assists with software release process.
• Utilizes all support tools as directed.
• Conveys customer feedback to product development staff as appropriate.
• Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
• Provides after hours support.
• May develop and deliver training to coworkers as assigned.
• May prepare materials and deliver National IT Learning Center classes.
• May prepare materials and deliver Member Information Conference (MIC) sessions.
• May be called upon to assist in other support areas.
• May be called upon to participate on design teams regarding application enhancements.
• May be called upon to participate in testing of new product development or enhancements.
• May be required to travel to customer sites.
• Other duties as assigned.

Skills

Customer support

Troubleshooting

Training

Education

Bachelor's degree

Job description

National Information Solutions Cooperative (NISC) is seeking a Support Specialist - Accounting to assist Members/Customers with accounting applications from Cedar Rapids, IA, including problem solving, training, and ongoing support. You will work closely with a collaborative team and report to a Support Team Lead.

The role emphasizes strong communication, troubleshooting, and customer service, with occasional travel to customer sites and opportunities to deliver training and connect with