Support Specialist - Accounting

NISC; Cedar Rapids (IA); On-site; USD 52,000 - 68,000; Full time

Job summary

National Information Solutions Cooperative (NISC) is seeking a Support Specialist - Accounting to assist Members/Customers with accounting applications from Cedar Rapids, IA, including problem solving, training, and ongoing support. You will work closely with a collaborative team and report to a Support Team Lead.

The role emphasizes strong communication, troubleshooting, and customer service, with occasional travel to customer sites and opportunities to deliver training and connect with

Qualifications

• Generally requires 1-5 years of product usage or support experience either at NISC or similar related experience.
• Basic knowledge of NISC's products’ features and functionality.
• Basic knowledge of other integrated industry applications and services.
• Excellent verbal and written interpersonal and communication skills.
• Excellent presentation and training skills.
• Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
• Excellent research and problem-solving skills with a strong attention to detail.

Responsibilities

• Provides superior customer support to internal and external customers in all encounters.
• Assists customers in all aspects of application support including problem solving, training, and on-going support.
• Prepares cases and follow-up to resolution.
• Performs research of basic application problems, resolves issues for Member/Customers who are using the application and recommends changes or enhancements as directed.
• Facilitate and follow up with Member/Customers on basic requests and procedures.
• Assists with mass communications to Member/Customers.
• Assists with software release process.
• Utilizes all support tools as directed.
• Conveys customer feedback to product development staff as appropriate.
• Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
• Provides after hours support.
• May develop and deliver training to coworkers as assigned.
• May prepare materials and deliver National IT Learning Center classes.
• May prepare materials and deliver Member Information Conference (MIC) sessions.
• May be called upon to assist in other support areas.
• May be called upon to participate on design teams regarding application enhancements.
• May be called upon to participate in testing of new product development or enhancements.
• May be required to travel to customer sites.
• Other duties as assigned.

Skills

Customer support

Troubleshooting

Training

Education

Bachelor's degree

Job description

National Information Solutions Cooperative (NISC)

Support Specialist - Accounting

Cedar Rapids, Iowa, United States · Lake Saint Louis, Missouri, United States · Mandan, North Dakota, United States

Aug 26, 2026

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Primary Responsibilities:

Would you like to build a career with a company who stresses the importance of solid relationships and presents a challenging work load? We are looking for a qualified individual to join our Financials Support team. Become part of a team that is responsible for providing exceptional customer service via the telephone and e-mail, while supporting NISC Member/Customers in their use of NISC’s applications. This highly motivated person will assist Members/Customers in all aspects of application support, including problem solving, training, and on-going support.

This position reports to a Support Team Lead, and works closely with the support team and team’s software engineers in resolving issues. This position emphasizes customer service and ability to problem solve and troubleshoot. Ideal candidate will be highly self-motivated and eager to learn.

Embrace this opportunity to work in a highly collaborative team environment, while also applying your accounting and business skill set!

Essential Functions:

• Provides superior customer support to internal and external customers in all encounters.
• Assists customers in all aspects of application support including problem solving, training, and on-going support.
• Prepares cases and follow-up to resolution.
• Performs research of basic application problems, resolves issues for Member/Customers who are using the application and recommends changes or enhancements as directed.
• Facilitate and follow up with Member/Customers on basic requests and procedures.
• Assists with mass communications to Member/Customers.
• Assists with software release process.
• Utilizes all support tools as directed.
• Conveys customer feedback to product development staff as appropriate.
• Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
• Provides after hours support.
• May develop and deliver training to coworkers as assigned.
• May prepare materials and deliver National IT Learning Center classes.
• May prepare materials and deliver Member Information Conference (MIC) sessions.
• May be called upon to assist in other support areas.
• May be called upon to participate on design teams regarding application enhancements.
• May be called upon to participate in testing of new product development or enhancements.
• May be required to travel to customer sites.
• Other duties as assigned.

Desired Job Experience:

• Generally requires 1-5 years of product usage or support experience either at NISC or similar related experience.
• Basic knowledge of NISC's products’ features and functionality.
• Basic knowledge of other integrated industry applications and services.
• Basic knowledge of Project Management processes and theory.
• Basic knowledge of Service Level Management (SLM) best practices.
• Basic knowledge of the Utility or Telecom industry.
• Familiarity with other integrated applications and services.
• Excellent verbal and written interpersonal and communication skills.
• Excellent presentation and training skills.
• Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
• Excellent research and problem-solving skills with a strong attention to detail.
• Ability to effectively lead, influence and teach others.
• Ability to organize and prioritize.
• Ability to interact in a positive manner with internal and external contacts.
• Ability to work independently, as well as in a team environment
• Ability to travel as often as necessary to meet the goals and objectives of the position.
• Commitment to NISC’s Statement of Shared Values.

Desired Education:

Bachelors Degree in a business-related field or equivalent experience.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

National Information Solutions Cooperative (NISC)

As a Member-owned technology cooperative, we bring innovative solutions to energy and communications organizations.

NISC delivers advanced IT solutions for over 950 independent telephone companies and electric cooperatives across the U.S., American Samoa, Canada, and Palau.

Software Development Technology, Information and Internet Technology, Information and Media

One Innovation Circle, Lake Saint Louis, MO 63367, US 8801 Prairie View Lane, SW, Cedar Rapids, IA 52404, US 3131 Technology Drive NW, Mandan, ND 58554, US 820 University City Blvd, Blacksburg, Virginia 24060, US

Apply For This Role

Company National Information Solutions Cooperative (NISC)

Location Cedar Rapids, Iowa, United States · Lake Saint Louis, Missouri, United States · Mandan, North Dakota, United States