Member Success Tech Support (AI-Driven)

NISC; Bismarck (ND); Hybrid; USD 42,000 - 56,000; Full time

Job summary

NISC is seeking an entry-level Member Success Technical Support specialist in Lake Saint Louis, MO. You will provide technical support to Members/Customers while gaining hands-on experience with server administration, desktops, networking, and business applications, after initial training.

Ideal candidates are curious, adaptable, and eager to learn. You'll work in a hybrid schedule, participate in after-hours rotation, assist with Linux/Windows/Mac environments, and help resolve issues while

Qualifications

• Basic knowledge of computer systems and networking concepts.
• Basic understanding of Linux, Windows, and Mac operating environments.
• Willingness to learn and travel as needed.

Responsibilities

• Provide technical support to Members/Customers.
• Assist with Linux/Windows/Mac environments and hardware troubleshooting.
• Document solutions and support activities.
• Utilize AI tools to improve productivity and problem-solving.

Skills

Basic IT knowledge

Customer service

Problem solving

Communication skills

Adaptability

Education

Bachelor's degree in IT or related field

Tools

Linux

Windows Server

Mac environments

Job description

NISC is seeking an entry-level Member Success Technical Support specialist in Lake Saint Louis, MO. You will provide technical support to Members/Customers while gaining hands-on experience with server administration, desktops, networking, and business applications, after initial training.

Ideal candidates are curious, adaptable, and eager to learn. You'll work in a hybrid schedule, participate in after-hours rotation, assist with Linux/Windows/Mac environments, and help resolve issues while