Customer-Centric GIS Product Support Specialist

NISC

Atlanta (GA)

On-site

USD 52,000 - 78,000

Full time

2 hours ago

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Job summary

NISC develops and implements enterprise-level software solutions for energy cooperatives and communication organizations across North America. We are seeking a Product Support Specialist I to troubleshoot GIS product-related issues, implement solutions, and help users maximize value from our software.

As the first line of support, you will assist with phone, email, and chat inquiries, train end users, and document solutions while collaborating with cross-functional teams to improve functionality

Qualifications

Bachelor’s degree in GIS, Geography, or related field.
2+ years of technical support experience.
Familiarity with ArcMap/ArcCatalog/ArcPro.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office; basic ESRI ArcGIS knowledge.

Responsibilities

Provide first-line product support via phone, email, and chat.
Identify and troubleshoot issues using documentation and customer input.
Utilize ESRI ArcGIS tools (ArcMap, ArcCatalog, ArcPro) to solve user challenges.
Train end users and create technical documentation, webinars, and presentations.
Gather and share customer feedback with development teams to improve product functionality.

Skills

Communication

Analytical thinking

Customer service

Time management

Teamwork

Education

Bachelor’s degree in GIS, Geography, or related field

Tools

ArcGIS ArcMap

ArcCatalog

ArcGIS Pro

Microsoft Office

Job description

As the first line of support, you will assist with phone, email, and chat inquiries, train end users, and document solutions while collaborating with cross-functional teams to improve functionality

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