Capacity & Forecasting Analyst

Texas-Capital-Bank; Richardson (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Texas Capital Bank in Richardson, TX is seeking a Capacity & Forecasting Analyst to develop and maintain volume forecasts, staffing models, and productivity dashboards across Banking Operations.

You will partner with operational leaders to forecast demand, identify capacity gaps, and recommend staffing strategies to support growth and customer service targets. Proficiency in Excel and Power BI is required; SQL/Python preferred.

Qualifications

• Bachelor’s degree in a related field and 3–5 years of analytics experience.
• Experience in forecasting, capacity planning, and workforce analytics in a banking/financial services setting preferred.
• Advanced Excel and data visualization skills required; SQL/Python a plus.

Responsibilities

• Develop short-, medium-, and long-term forecasts for operational volumes.
• Build capacity models to determine staffing requirements and compare against service levels.
• Analyze workforce utilization, productivity, and throughput to identify improvements.
• Create dashboards and scorecards; present insights to management.

Skills

Forecasting

Capacity planning

Workforce management

Power BI

SQL

Python

Education

Bachelor’s degree in Business, Finance, Economics, Mathematics, Statistics, Data Analytics

Tools

Power BI

SQL

Python

Job description

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.Position SummaryThe Capacity & Forecasting Analyst is responsible for developing and maintaining volume forecasts, workforce capacity models, productivity analyses, and staffing recommendations across Banking Operations. This role serves as a key partner to operational leaders by providing data-driven insights that support workforce planning, resource allocation, budgeting, and service level management.The analyst will monitor business trends, forecast future demand, identify capacity constraints, and recommend solutions that optimize staffing levels while maintaining operational efficiency and customer service standards.Forecasting & Demand PlanningDevelop short-, medium-, and long-term forecasts for operational volumes across supported business units.Analyze historical trends, seasonality, pipeline activity, and business drivers to predict future workload volumes.Build and maintain forecasting models using statistical and business-based methodologies.Partner with business leaders to understand upcoming initiatives and incorporate expected impacts into forecasts.Evaluate forecast accuracy and continuously refine forecasting assumptions and methodologies.Capacity PlanningDevelop capacity models that determine staffing requirements based on volume forecasts, productivity assumptions, and service level targets.Assess current workforce capacity and identify potential staffing gaps or excess capacity.Support annual budgeting, workforce planning, and strategic staffing decisions.Perform scenario analyses to evaluate the impact of volume changes, productivity improvements, or organizational changes.Recommend staffing strategies to support business growth and operational efficiency.Workforce AnalyticsAnalyze workforce utilization, productivity, and workload distribution.Monitor key performance indicators including: Capacity utilization Throughput Productivity Service levels Turnaround times Staffing ratiosIdentify opportunities for operational improvement through data analysis.Reporting & InsightsDevelop dashboards, scorecards, and recurring management reports.Present forecast, capacity, and workforce insights to management teams.Translate complex data into actionable business recommendations.Support executive presentations with workforce and operational analytics.Process Improvement & GovernanceAssist in establishing forecasting and capacity planning standards across the organization.Document forecasting methodologies, assumptions, and business rules.Partner with Process Excellence and Continuous Improvement teams to measure realized efficiencies.Support the development of a Capacity Planning and Forecasting Center of Excellence.QualificationsEducation:Bachelor's degree in: Business Finance Economics Mathematics Statistics Data Analytics Related fieldExperience3-5 years of experience in: Capacity planning Workforce management Forecasting Business analytics Financial planning & analysis Operational analyticsBanking or financial services experience preferred.Experience supporting large operational teams preferred.Technical SkillsRequired:Advanced Excel skills Pivot Tables, Power Query, Complex formulas, Scenario modelingData visualization tools; Power BI preferred; Tableau acceptableStrong analytical and quantitative skillsPreferred:SQLPythonWorkforce Management platformsCapacity planning softwareStatistical forecasting toolsKey CompetenciesAnalytical thinkingData storytellingProblem solvingStrategic planningAttention to detailFinancial acumenCommunication and presentation skillsStakeholder managementProcess orientationIntellectual curiosityThe duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.