Canvas Learning Tech & UX Support Specialist

Unity Environmental University; New Gloucester (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical

Dental

Vision

Life Insurance

Job summary

Unity College in Maine seeks a Learning Technology Support Specialist to manage DE learning technologies, including the LMS, and prep courses for term runs. You will gather UX data and collaborate with Advisors, IT, and Academics to improve user experiences across the distance education program.

The role focuses on maintaining systems, fixing issues, and supporting ongoing standardization of courses, with opportunities to develop training materials and workshops for staff and faculty.

Qualifications

• Associate’s Degree is required.
• Strong empathy for users and ability to analyze experiences.
• Strong qualitative and quantitative data collection and analysis skills.
• Experience managing multiple projects and meeting deadlines.
• Ability to work independently and in a team.
• Strong verbal and written communication skills.
• Proven ability to stay current with rapidly changing technologies.
• Ability to work with diverse student backgrounds and abilities.
• Experience with Content Management Systems and media technologies.
• Personal commitment to environmental focus of the college.

Responsibilities

• Support the ID team in publication, standardization, and maintenance of courses.
• Serve as Tier 1 support for learning technology issues including LMS issues
• Maintain the LMS and related learning technologies
• Respond to and fix user issues with course designs and integrations
• Collaborate with Advising, IT, Academics to improve responses and learning processes
• Develop methods to collect and analyze UX data from thousands of users
• Generate reports and inform iterative UX improvements
• Act as expert resource for Canvas LMS and related tools
• Support integration of educational technologies to enhance teaching and learning
• Create tutorials, orientations, sessions, and workshops as needed
• Share knowledge of academic technologies with teams
• Stay current with latest online education technologies
• Work with IT and instructional technology to develop new services and test technologies

Skills

UX research

Data analysis

Project management

Communication skills

Tech savviness

Diversity & inclusion

CMS experience

Environmental focus

Teamwork

Independent work

Empathy for users

Education

Associate’s Degree

Tools

Canvas LMS

HTML/CSS

Job description

Unity College in Maine seeks a Learning Technology Support Specialist to manage DE learning technologies, including the LMS, and prep courses for term runs. You will gather UX data and collaborate with Advisors, IT, and Academics to improve user experiences across the distance education program.

The role focuses on maintaining systems, fixing issues, and supporting ongoing standardization of courses, with opportunities to develop training materials and workshops for staff and faculty.