Learning Support Systems Specialist — Education Tech
Hatalom
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Job summary
Hatalom Corporation is seeking an Education Technician (Learning Support Systems Specialist) to support Marine Corps University (MCU) and Education Command (EDCOM). This role focuses on technical support for the College of Distance Education and Training Learning Support System to ensure effective online and blended learning delivery.
The incumbent will develop multimedia course content, establish user accounts, and coordinate system upgrades, while collaborating with curriculum developers and
Qualifications
- Bachelor's degree in Educational Technology, Information Technology, Computer Science, Instructional Design, or a related field.
- Experience supporting Learning Management Systems (LMS) or Learning Support Systems in an educational or training environment.
- Experience creating multimedia instructional content and supporting online learning technologies.
- Strong troubleshooting, analytical, and customer service skills.
- Proficiency with Microsoft Office Suite and multimedia development tools.
- Active Secret (Tier 3) Security Clearance or the ability to obtain one.
Responsibilities
- Provide technical expertise for using and managing the LSS and advise curriculum developers on available system capabilities.
- Work with Tier 1 support personnel and management to refine technical support strategies.
- Produce multimedia educational course content.
- Establish student and instructor LSS accounts and course shells as requested.
- Develop and deliver electronic training materials and tutorials on educational technologies for instructors, course directors, Regional Directors, chief instructors, and staff.
- Coordinate with course developers on the technical aspects of course development within the LSS.
- Serve as the primary point of contact for submitting trouble tickets and coordinating bug fixes, system upgrades, and routine maintenance with the Learning Support System.
- Convert assessments for electronic delivery through the Learning Support System and Government assessment tools.
- Generate reports detailing student performance, assessment results, and item analysis for examinations and assignments.
Skills
Education
Tools
Job description
Hatalom Corporation is seeking an Education Technician (Learning Support Systems Specialist) to support Marine Corps University (MCU) and Education Command (EDCOM). This role focuses on technical support for the College of Distance Education and Training Learning Support System to ensure effective online and blended learning delivery.
The incumbent will develop multimedia course content, establish user accounts, and coordinate system upgrades, while collaborating with curriculum developers and
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