Full-time Server Masa & Agave

Hei Hotels Inc.; United States; Remote; USD 13,000 - 18,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Vacation/Sick/Holidays

Pet Insurance

Disability Plans

401(k) with match

Employee discounts

DailyPay access

Job summary

The Westin Cleveland Downtown, operated by HEI Hotels and Resorts, is seeking energetic hospitality professionals to join our team in downtown Cleveland. You will provide outstanding service, manage guest orders, and support the restaurant operations during shifts within a newly renovated property.

This role emphasizes professionalism, teamwork, and guest relations, with opportunities to upsell, learn POS systems, and uphold brand standards while delivering memorable dining experiences.

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Table settings knowledge

Menu knowledge

Upselling ability

Tray handling

Beverage equipment

POS procedures

Verbal communication

Written communication

Adaptable communication

Tools

POS system

Job description

About Us

Come join our winning hospitality team—we invite you to be part of Cleveland's future! The Westin Cleveland Downtown is a stunning, newly renovated 484-room hotel located in the heart of downtown, just around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center, and the Huntington Convention Center of Cleveland. For sports lovers, Huntington Bank Field and Rocket Mortgage Field House are less than a mile away. Building on our vibrant public spaces—which highlight dynamic works from local artists—we are thrilled to feature a complete, hotel-wide renovation in 2026 across all 484 guest rooms, offering modern luxury and elevated comfort to every guest. Here at The Westin Cleveland Downtown, we are looking for passionate individuals who strive to deliver outstanding service and create unforgettable experiences that keep our guests coming back time and again!

We value U.S. military experience and invite all qualified military candidates to apply. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

Compensation

Salary Range: $11.00 - $11.00 Hourly. Tipped/Service Charge Eligible? Yes. Discretionary Performance Bonus Eligible? No.

Wage $11.00 per hour + Gratuities.

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

A LIVELY CANTINA IN DOWNTOWN CLEVELAND

Worshipped as the Aztec gods of fertility and long life, venerated for their powers of sustenance, corn masa and agave have been central to Mexican culture and cuisine since ancient times. Using authentic flavors and techniques, we prepare corn masa starters, Mexico City-style tacos and other cantina classics to pair with over 200 agave spirits. Our collection of Tequilas and Mezcals pays homage to the jimadores and mezcaleros who have labored over their craft for generations.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.


• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.


• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.


• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.


• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.


• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.


• Replenish beverages as necessary and check with guests for overall satisfaction.


• Market and serve upon request any dessert items or specialty coffees.


• Operate the Point of Sale procedures to pre-check order and close out the check.


• Present the check to guest promptly.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.


• Must be willing to \"pitch-in\" and help co- workers with their job duties and be a team player.


• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.


• Knowledge of the appropriate table settings, service ware and menu items.


• Ability to remember, recite and promote the variety of menu items.


• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.


• Ability to operate beverage and toast equipment with or without reasonable accommodation.


• Ability to establish and maintain effective working relationships with associates, customers, and patrons.


• Ability to operate a keyboard and learn Point of Sale procedures.


• Effective verbal and written communication skills.


• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.


• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.


• HEI also provides pet insurance through the ASPCA.


• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.


• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.


• We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.