Cannabis Wellness Retail Specialist

Renew Cannabis Co.; City of Syracuse (NY); Presencial; USD 20.000 - 29.000; Jornada completa

Descripción de la vacante

The Personal Care Specialist role at Green Thumb Industries in New York focuses on one-on-one interactions with patients and customers in a retail dispensary. You will guide visitors through our menu, discuss consumption methods, and tailor recommendations to individual needs, while maintaining a friendly, barista-like service vibe.

You will educate customers, assist with order processing and store operations, and ensure compliance with cannabis laws.

Formación

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver’s license or state ID
• Must pass all required background checks including state-specific cannabis employment requirements
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Responsabilidades

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
• Maintenance of hard copy files as required
• Follow security measures and safety compliance procedures
• Complete duties at assigned workstations, as determined by management, during scheduled shifts including:
• Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
• Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

Conocimientos

Customer service

Retail experience

Communication

POS systems

Cannabis regulations knowledge

HIPAA compliance awareness

Descripción del empleo

The Personal Care Specialist role at Green Thumb Industries in New York focuses on one-on-one interactions with patients and customers in a retail dispensary. You will guide visitors through our menu, discuss consumption methods, and tailor recommendations to individual needs, while maintaining a friendly, barista-like service vibe.

You will educate customers, assist with order processing and store operations, and ensure compliance with cannabis laws.