Cannabis Wellness & Customer Care Advisor

Verano Holdings; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Verano is hiring a Cannabis Advisor in Phoenix, AZ to assist customers and patients with cannabis product selection and education. You will greet guests, perform POS transactions, and help maintain compliant store operations.

The role emphasizes customer care and ongoing learning about cannabinoids and product usage. The position requires 21+ with retail experience, ability to learn state regulations, and strong communication.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Be an advocate of cannabis customer care.
• Help customers navigate cannabis and educate them on wellness product usage.
• Build rapport with regular customers to promote repeat business.
• Work well in a fast-paced retail environment.
• Provide information on cannabis product types, methods, and efficacy (no medical advice).
• Be open to ongoing cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organized workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply compliance regulations as required by local/state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Complete transactions at the POS and ensure inventory systems update accurately.
• Responsible for other duties as assigned

Skills

Customer service

Retail experience

POS transactions

Cannabis knowledge

Education

High School Diploma

Tools

Word

Excel

Job description

Verano is hiring a Cannabis Advisor in Phoenix, AZ to assist customers and patients with cannabis product selection and education. You will greet guests, perform POS transactions, and help maintain compliant store operations.

The role emphasizes customer care and ongoing learning about cannabinoids and product usage. The position requires 21+ with retail experience, ability to learn state regulations, and strong communication.