Cannabis Wellness Concierge

Green Thumb Industries; Sun City Center (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Green Thumb Industries is seeking a friendly RISE Personal Care Specialist to engage with patients and customers from entry to checkout in our Florida dispensary. You will connect each visitor with the right product and method of consumption, acting as a true product expert in a fast-paced, customer-focused environment.

The role emphasizes education on products and safety, strong communication, and adherence to all cannabis regulations.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Meet the scheduling and availability requirements ( mornings, days, nights, weekends ) to meet business needs.
• Must have reliable, responsible, and dependable attendance.
• Must be 21 years or older.
• Must pass all required background checks including state-specific cannabis employment requirements.
• Possess valid driver's license or state ID.
• Must comply with all legal or company regulations for working in the cannabis industry.
• Prior cannabis experience not required.

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer's needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintainedand compliant
• Maintenance of hard copy files as required
• Follow security measures and safety complianceprocedures
• Complete duties at assigned workstations, as determined by management, during scheduled shifts including:
• Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
• Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

Skills

Customer service

Cannabis knowledge

POS systems

Communication

HIPAA compliance

Job description

Green Thumb Industries is seeking a friendly RISE Personal Care Specialist to engage with patients and customers from entry to checkout in our Florida dispensary. You will connect each visitor with the right product and method of consumption, acting as a true product expert in a fast-paced, customer-focused environment.

The role emphasizes education on products and safety, strong communication, and adherence to all cannabis regulations.