Cannabis Wellness Concierge

Green Thumb Industries (GTI); Sparks (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Green Thumb Industries (GTI) is seeking a friendly Personal Care Specialist in Sparks, NV to guide patients and customers through product selections and consumption methods. You will educate on safety, assist with store operations, and ensure compliance while delivering a welcoming cannabis retail experience.

The role emphasizes product knowledge, customer engagement, and a professional, upbeat attitude to connect each guest with the right GTI product and approach for their needs.

Qualifications

• At least one year of customer service experience, preferably in retail.
• Ability to work varied shifts including mornings, days, nights and weekends.
• Must be 21+ and pass background checks for cannabis employment.

Responsibilities

• Engage with customers in a customer-facing retail environment.
• Educate customers on products, methods of consumption, and safety.
• Recommend safe and effective regimens and stay up-to-date on product knowledge.
• Maintain a positive, patient-focused store environment.
• Assist in validating order deliveries for accuracy and timeliness.
• Support store operations while ensuring compliance with cannabis regulations.
• Operate point of sale (POS) system and process transactions.
• Move inventory and prepare patient/customer orders as needed.
• Follow security measures and safety procedures.

Skills

Customer service

Cannabis product knowledge

Communication

POS systems

HIPAA/compliance

Tools

POS systems

Microsoft Word

Microsoft Excel

Database management

Email

Job description

Green Thumb Industries (GTI) is seeking a friendly Personal Care Specialist in Sparks, NV to guide patients and customers through product selections and consumption methods. You will educate on safety, assist with store operations, and ensure compliance while delivering a welcoming cannabis retail experience.

The role emphasizes product knowledge, customer engagement, and a professional, upbeat attitude to connect each guest with the right GTI product and approach for their needs.