Cannabis Wellness Concierge

Green Thumb Industries (GTI); Hanover (York County); On-site; USD 32,000 - 52,000; Full time

Job summary

Green Thumb Industries (GTI) seeks a Rise Personal Care Specialist to assist patients and customers in a fast-paced cannabis retail setting. You will connect shoppers with the right GTI products and consumption methods, provide education, and ensure a safe, professional experience from check-in to checkout.

Ideal candidates bring at least one year of customer service, can work varied shifts, and are 21 or older with reliable attendance.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Must be 21 years or older.
• Must pass all required background checks including state cannabis employment requirements.
• Possess valid driver's license or state ID.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
• Prior cannabis experience not required.

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment.
• Educate patients/customers on products, methods of consumption, and safety as part of patient interaction.
• Utilize product knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs.
• Promote a work environment that is positive, communicative, patient- and/or customer-oriented.
• Assist in verifying order deliveries for accuracy.
• Support management to ensure store operations run smoothly, compliant with applicable rules and regulations.
• Ensure local and state cannabis regulations are properly enforced and upheld.
• Ensure sales floor is stocked and store presence is compliant.
• Maintain hard copy files as required.
• Follow security measures and safety compliance procedures.
• Complete duties at assigned workstations: Front of House, Back of House, Maintenance; Other duties as assigned.

Skills

Customer service

Retail experience

Product knowledge

Communication skills

POS systems

HIPAA compliance

Job description

Green Thumb Industries (GTI) seeks a Rise Personal Care Specialist to assist patients and customers in a fast-paced cannabis retail setting. You will connect shoppers with the right GTI products and consumption methods, provide education, and ensure a safe, professional experience from check-in to checkout.

Ideal candidates bring at least one year of customer service, can work varied shifts, and are 21 or older with reliable attendance.