Cannabis Wellness Concierge

New Cannabis Ventures; Baxter (MN); On-site; USD 23,000 - 25,000; Full time

Job summary

Green Thumb Industries in Minnesota is seeking a Personal Care Specialist to engage with patients and customers in our dispensary, educate on products, and recommend safe regimens. You’ll support store operations, verify deliveries, and maintain regulatory compliance while providing exceptional service in a fast-paced retail setting.

The role emphasizes product knowledge, professionalism, and reliable attendance. A 21+ minimum, background checks, and familiarity with POS systems are required.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver’s license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required
• Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintainedand compliant
• Maintenance of hard copy files as required
• Follow security measures and safety complianceprocedures
• Complete duties at assigned workstations, as determined by management, during scheduled shifts including: Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru; Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts; Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary; Other duties as assigned

Skills

Customer service

Retail experience

Scheduling flexibility

Attendance reliability

POS systems

Background checks

21+ years old

Job description

Green Thumb Industries in Minnesota is seeking a Personal Care Specialist to engage with patients and customers in our dispensary, educate on products, and recommend safe regimens. You’ll support store operations, verify deliveries, and maintain regulatory compliance while providing exceptional service in a fast-paced retail setting.

The role emphasizes product knowledge, professionalism, and reliable attendance. A 21+ minimum, background checks, and familiarity with POS systems are required.