Cannabis Wellness Advisor — In-Store Customer Consults

Cresco Labs; Danville (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

FSA/HSA

Long-term disability

Short-term disability

Life insurance

AD&D

Paid holidays

Paid time off

Stock options

Employee discount program

Job summary

Cresco Labs is seeking a Wellness Advisor at Sunnyside to guide customers in selecting cannabis products and to serve as an ambassador for our mission to normalize and professionalize the industry.

You will leverage customer service expertise and product knowledge while adhering to state compliance. The role covers check-in, consultations, order fulfillment, and checkout to ensure a best-in-class experience.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Willingness to learn and understand cannabinoids and how they interact with the human body.
• Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Verify proper documentation and ID for customers.
• Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Ensure product stock is organized and meets compliance regulations.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures.
• Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Assist in performing routine inventory counts of all products.
• Follows all security protocols and safety standards as outlined in company SOPs.
• Assist with management responsibility of organizing sales floor merchandise and product displays.
• Assist in maintaining a clean, safe, and organized environment for customers and team.

Skills

Customer service

Communication

Willingness to learn

Cannabinoids knowledge

Physical ability

Education

High School Diploma or equivalent

Job description

Cresco Labs is seeking a Wellness Advisor at Sunnyside to guide customers in selecting cannabis products and to serve as an ambassador for our mission to normalize and professionalize the industry.

You will leverage customer service expertise and product knowledge while adhering to state compliance. The role covers check-in, consultations, order fulfillment, and checkout to ensure a best-in-class experience.