Cannabis Wellness & Sales Advisor

SUNNYSIDE; Beaver Falls (Beaver County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Job summary

Cresco Labs’ Sunnyside dispensaries are seeking a Wellness Advisor to guide customers in selecting cannabis products, balancing recreational, medical, and caregiver needs while adhering to state regulations. You’ll deliver a best-in-class experience from check-in to checkout, using product knowledge and strong service skills.

The role emphasizes training, teamwork, and compliance in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs.
• Assist customers in product selection through education of different cannabis products.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following SOPs.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with regulations.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store.
• Assist in keeping the store organized and clean.
• Escalate any employee or customer issues to management.

Skills

Customer service

Communication

Flexibility

Teamwork

Problem solving

Education

High School Diploma or equivalent

Job description

Cresco Labs’ Sunnyside dispensaries are seeking a Wellness Advisor to guide customers in selecting cannabis products, balancing recreational, medical, and caregiver needs while adhering to state regulations. You’ll deliver a best-in-class experience from check-in to checkout, using product knowledge and strong service skills.

The role emphasizes training, teamwork, and compliance in a fast-paced retail environment.