Cannabis Wellness Advisor — Expert Customer Guidance

Sunnyside; Elmwood Park (IL); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

FSA/HSA

LTD/STD

Life insurance

AD&D

Paid holidays

Paid time off

Stock options

Employee discount

Job summary

Cresco Labs' Sunnyside in Elmwood Park, IL is seeking a Wellness Advisor to help customers select cannabis products, provide education, and ensure compliant transactions. You’ll greet customers, verify IDs, conduct consultations, and support store operations with a focus on service excellence.

Responsibilities include building relationships, educating on product effects, applying cross-selling techniques, and maintaining accurate records and stock while following all SOPs and state regulations.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Willingness to learn cannabinoids and how they interact with the human body.
• Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary.

Responsibilities

• Greet customers and provide a best-in-class experience.
• Verify proper documentation and ID for customers.
• Conduct consultations and handle standard questions or complaints; escalate as needed.
• Build customer relationships by listening to needs and providing guidance.
• Educate customers on cannabis products and their effects.
• Apply selling and cross-selling techniques to build baskets.
• Ensure accuracy of orders and perform bag/receipt checks.

Skills

Customer service

Retail experience

Communication skills

Product knowledge

Learnability

Education

High School Diploma or equivalent

Job description

Cresco Labs' Sunnyside in Elmwood Park, IL is seeking a Wellness Advisor to help customers select cannabis products, provide education, and ensure compliant transactions. You’ll greet customers, verify IDs, conduct consultations, and support store operations with a focus on service excellence.

Responsibilities include building relationships, educating on product effects, applying cross-selling techniques, and maintaining accurate records and stock while following all SOPs and state regulations.