Cannabis Wellness Advisor — Expert Customer Guidance

Sunnyside

Elmwood Park (IL)

On-site

USD 23,419 - 26,174

Full time

14 days+
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Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
401(k) match
FSA/HSA
LTD/STD
Life insurance
AD&D
Paid holidays
Paid time off
Stock options
Employee discount

Job summary

Cresco Labs' Sunnyside in Elmwood Park, IL is seeking a Wellness Advisor to help customers select cannabis products, provide education, and ensure compliant transactions. You’ll greet customers, verify IDs, conduct consultations, and support store operations with a focus on service excellence.

Responsibilities include building relationships, educating on product effects, applying cross-selling techniques, and maintaining accurate records and stock while following all SOPs and state regulations.

Qualifications

  • High School Diploma or equivalent.
  • Minimum 1 year experience in customer service; retail or hospitality experience preferred.
  • Excellent customer service skills and ability to engage with customers.
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
  • Willingness to learn cannabinoids and how they interact with the human body.
  • Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary.

Responsibilities

  • Greet customers and provide a best-in-class experience.
  • Verify proper documentation and ID for customers.
  • Conduct consultations and handle standard questions or complaints; escalate as needed.
  • Build customer relationships by listening to needs and providing guidance.
  • Educate customers on cannabis products and their effects.
  • Apply selling and cross-selling techniques to build baskets.
  • Ensure accuracy of orders and perform bag/receipt checks.

Skills

Customer service
Retail experience
Communication skills
Product knowledge
Learnability

Education

High School Diploma or equivalent

Job description

Cresco Labs' Sunnyside in Elmwood Park, IL is seeking a Wellness Advisor to help customers select cannabis products, provide education, and ensure compliant transactions. You’ll greet customers, verify IDs, conduct consultations, and support store operations with a focus on service excellence.

Responsibilities include building relationships, educating on product effects, applying cross-selling techniques, and maintaining accurate records and stock while following all SOPs and state regulations.

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