Cannabis Wellness Advisor — Expert Customer Consultations & Sales

Sunnyside; Naperville (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

FSA/HSA

Paid holidays

Paid time off

Bonuses

Stock options

Employee discount

Job summary

Cresco Labs is seeking a Wellness Advisor for Sunnyside dispensaries in Naperville, IL. You will advise customers on recreational, medical, and caregiver cannabis products, acting as a brand ambassador while upholding state compliance and company standards.

You will manage customer lifecycle from check-in to checkout, ensuring a best-in-class experience. Responsibilities include consultations, product education, cross-selling, and accurate record-keeping, with a focus on compliance and customer

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service.
• Ability to learn cannabinoids and product information.

Responsibilities

• Greet customers and ensure a best-in-class experience.
• Verify documentation and IDs for customers.
• Conduct consultations and handle questions or complaints.
• Educate customers on cannabis products and effects.
• Apply selling techniques to build baskets.
• Handle cash and operate POS following SOPs.
• Maintain compliant records and stock; keep dispensary organized.

Skills

Customer service

Interpersonal skills

Consultative selling

Education

High School Diploma or equivalent

Job description

Cresco Labs is seeking a Wellness Advisor for Sunnyside dispensaries in Naperville, IL. You will advise customers on recreational, medical, and caregiver cannabis products, acting as a brand ambassador while upholding state compliance and company standards.

You will manage customer lifecycle from check-in to checkout, ensuring a best-in-class experience. Responsibilities include consultations, product education, cross-selling, and accurate record-keeping, with a focus on compliance and customer