Cannabis Wellness Advisor – Consultative Sales

Cresco Labs; Elmwood Park (IL); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Stock options

Employee discount

Job summary

Cresco Labs, Sunnyside Wellness Advisor role in Illinois, guides customers through selecting cannabis products with a consultative approach while ensuring compliance with state regulations. You’ll help customers from check-in to checkout, applying product knowledge and problem-solving to deliver a best-in-class experience.

We emphasize training, development, diversity and authenticity. The role blends customer service with education on cannabis products, inventory tasks, and teamwork to support

Qualifications

• Minimum 1 year experience in customer service; retail or hospitality preferred.
• Excellent customer service skills and ability to engage with customers.
• Willingness to learn cannabinoids and how they interact with the human body.
• Regularly able to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary.

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Verify proper documentation and ID for customers.
• Conduct customer consultations and handle standard questions or complaints; escalate as needed.
• Build customer relationships by listening to customer needs and fostering a welcoming environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify the accuracy of orders being dispensed; perform bag and receipt checks.
• Label and package customer orders.
• Ensure product stock is organized and compliant.
• Perform accurate cash handling in the POS system following SOPs.
• Maintain records of dispensary activities in compliance with state regs.
• Assist in routine inventory counts; maintain a clean, safe, organized environment.

Skills

Customer service

Interpersonal skills

Communication

Active listening

Education

High School Diploma or equivalent

Job description

Cresco Labs, Sunnyside Wellness Advisor role in Illinois, guides customers through selecting cannabis products with a consultative approach while ensuring compliance with state regulations. You’ll help customers from check-in to checkout, applying product knowledge and problem-solving to deliver a best-in-class experience.

We emphasize training, development, diversity and authenticity. The role blends customer service with education on cannabis products, inventory tasks, and teamwork to support